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IE SP1 - Plugin.ocx - Can no longer print

6 REPLIES 6
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Message 1 of 7
Anonymous
330 Views, 6 Replies

IE SP1 - Plugin.ocx - Can no longer print

Our users who have installed the latest security patch for Windows IE (Q813489) can no print using the Autodesk Express Viewer, some cannot even view the DWF's anymore. When checking on what the security patch did, it looks like MS dropped support for the ActiveX control that uses Plugin.ocx

Anyone else encountering this issue, or know of a fix?
6 REPLIES 6
Message 2 of 7
Anonymous
in reply to: Anonymous

I am running Windows XP with all the updates -- as
in "Windows Update" says there is nothing else for me to grab. I have IE
6.0.2800.1106.xpsp2.021108-1929 and I am still printing DWF6 files just fine
using AEV 3.1.0.78.


style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
Our
users who have installed the latest security patch for Windows IE (Q813489)
can no print using the Autodesk Express Viewer, some cannot even view the
DWF's anymore. When checking on what the security patch did, it looks like MS
dropped support for the ActiveX control that uses Plugin.ocx

Anyone else encountering this issue, or know of a
fix?

Message 3 of 7
Anonymous
in reply to: Anonymous

Thanks for your reply Scott. It looks like your using the same version of AEV as we are (3.1.0.78) and you also have the same IE 6 version number. What seems to have caused the problem for us is the Internet Explorer security patch that was released last week (Q813489). If you look in the About IE section you will also see a listing of Update Versions that look something like this.... SP1, Q810847, Q813951, Q330994. We had to uninstall the one listed as Q813489 to regain our ability to print from IE. Do you have that patch installed?
Message 4 of 7
Anonymous
in reply to: Anonymous

I have SP1; Q328970; Q324929; Q810847; Q813951;
Q813489; Q330994. So yes I do have that one.


style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
Thanks
for your reply Scott. It looks like your using the same version of AEV as we
are (3.1.0.78) and you also have the same IE 6 version number. What seems to
have caused the problem for us is the Internet Explorer security patch that
was released last week (Q813489). If you look in the About IE section you will
also see a listing of Update Versions that look something like this.... SP1,
Q810847, Q813951, Q330994. We had to uninstall the one listed as Q813489 to
regain our ability to print from IE. Do you have that patch
installed?
Message 5 of 7
Anonymous
in reply to: Anonymous

It appears that the problem lies with the fact that we were still using older DWF files, version 6 files do seem to print okay, but the old versions cause an IE error when trying to print them. It is a drag to lose the backwards compatibility since we have some older machines in our organization that are using the older Whip viewer.
Message 6 of 7
Anonymous
in reply to: Anonymous

AEV is backward compatabile and should work well
with older DWFs. If you post your file, we can take a look at it.


style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
It
appears that the problem lies with the fact that we were still using older DWF
files, version 6 files do seem to print okay, but the old versions cause an IE
error when trying to print them. It is a drag to lose the backwards
compatibility since we have some older machines in our organization that are
using the older Whip viewer.
Message 7 of 7
Anonymous
in reply to: Anonymous

We have the same problem. Since the installation of SP1 (unfortunately I cannot give any details on Files, Q..., etc.) we cannot open DWF Files (Version 4.2) with the Express Viewer. We use IE 6.0.2800.1106 as well as Express Viewer Version 3.0.0.55 (components: Whip Toolkit 7.6.0.51, DWF Toolkit 6.0.0.51, Heidi 8.0.16.50).

So either the plugin does not work with this IE configuration or the downward compatibility is the reason.

I'd greatly appreciate any help...

Martin from Vienna
mtscherk@gmx.de

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