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Member
tflores
Posts: 5
Registered: ‎03-31-2010
Message 11 of 17 (2,288 Views)

Re: Design Review 2011 crashed install

04-06-2010 12:45 PM in reply to: ledmasters
I was finally able to get this to install. Thank you for your help. It was GREATLY appreciated!
New Member
johnoeng
Posts: 1
Registered: ‎04-22-2010
Message 12 of 17 (2,288 Views)

Re: Design Review 2011 crashed install

04-22-2010 10:03 AM in reply to: ledmasters
shortly after starting the install process I get the following info

Failed to install:
Autodesk Desigm Review 2011 (0x643:internal error)

Windows add/remove seems to think that DWF Viewer 7 is installed, but can not remove it.
I tried to remove it manually using info above for ADR 2010 (which had been running fine)

I would like to be able to review the DWF files somehow - also using Autocad LT 2008

a bit later...

used Windows Install Cleanup Tool and it fixed Windows Add/Remove and allowed a sucessful installation. Edited by: johnoeng on Apr 22, 2010 7:24 PM
Member
wilkinsonam
Posts: 5
Registered: ‎02-02-2007
Message 13 of 17 (2,288 Views)

Re: Design Review 2011 crashed install

04-27-2010 02:57 PM in reply to: ledmasters
I am having a similar problem getting ADR to install on Windows 7 64-bit. The .exe installer throws error 0x643, and the .msi installer claims I need Microsoft Visual C++ 2008 SP1 installed. This was already installed, but I have repaired it, uninstalled it, and reinstalled it, complete with reboots, to no effect. I also followed your procedure below for ensuring that ADR is completely removed; I only had something to delete at two of the steps.

I've attached the MSI log from my latest attempt.

Thanks for your help!
New Member
deakinp
Posts: 2
Registered: ‎08-04-2010
Message 14 of 17 (2,035 Views)

Re: Design Review 2011 crashed install

08-04-2010 07:37 AM in reply to: ledmasters

I'm having the same problems.

I have tried to install Autodesk Design Review 2011 on several computers and all have the same problem.

I get to the "Installation in progress..." screen and it just sits there doing nothing.

 

I have looked at the logs from our proxy server and that shows me trying to connect to "download.autodesk.com:80" and I'm getting a HTTP status of "Service Unavailable".

 

 

New Member
deakinp
Posts: 2
Registered: ‎08-04-2010
Message 15 of 17 (2,010 Views)

Re: Design Review 2011 crashed install

08-10-2010 12:13 AM in reply to: tflores

Tested the install at home and it worked fine, it must be our corporate firewall / proxy server.

The install must use some odd ball port settings.

New Member
emeijer
Posts: 1
Registered: ‎08-20-2010
Message 16 of 17 (1,917 Views)

Re: Design Review 2011 crashed install

08-20-2010 10:23 AM in reply to: Liust

Unlike previous version where the install was virtually automatic, I have not been able to get the 2011 version to install. I have tried the suggestions below and removed the various files and registry issues. Although there are no longer any files around, ADR refuses to reinstall or even recreate the folders I removed. The 2011 install disk tells me that the program is installed, the download from the Autodesk site correctly installed Trueview 2011 without and problems and installed a ADR shortcut, which points at "C:\Program Files\Autodesk\Autodesk Design Review Firefox Add-on v1.1\npADRdwf.dll", which is the only file it did install. I have already spend most of the day on this issue and am out of time. I use the program to communicate with other design professionals and have found previous versions to be extremely useful.

 

Design Review does not and has not previously shown up in the add/remove window and I could not use that feature to uninstall the program before removing the files.

 

Any help to get this to work would be appreciated.

Employee
Liust
Posts: 157
Registered: ‎07-24-2008
Message 17 of 17 (1,898 Views)

Re: Design Review 2011 crashed install

08-23-2010 01:43 AM in reply to: tflores

Hi,

 

Could you please go to the Registry Editor to find and remove this key:

 

[HKEY_CLASSES_ROOT\Installer\Products\7D4B02D8224399043923932FE716A7F6]

 

Then try to install ADR 2011 again.

 

Also, you can refer to this link:

http://forums.autodesk.com/t5/Autodesk-Design-Review/ADR-2011-Suggested-Fixes-for-Installation-Relat...



-Sting
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

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