DWF Viewer

Reply
Valued Contributor
mlabell
Posts: 50
Registered: ‎01-21-2008
Message 1 of 3 (540 Views)

ADR 2011 freezes

540 Views, 2 Replies
04-19-2010 12:30 PM
In ADR 2011 if I do a walkthrough using the walk function within the steering wheel my session will freeze after my computer will run out of available memory. In ADR 2010 the problem does not happen on the same exact dwf file. ADR 2010 stays right around ~250M for memory usage. ADR 2011 starts at ~250MB and climbs from there. So if I pan the memory usage will climb to 260MB, then if I zoom it will go to 270MB and so on.

Definately a bit of a bug. The only way that I have found to reset the memory usage is minimize then maximize the application. I don't really want to go to my senior level staff and let them know to monitor task manager and tell them to minimize/maximize ADR when it gets above 500MB...

File specs:
3D dwf from revit 2009, architectural model only
File size is 3.4MB

Computer specs:
Win XPx86 SP3
3Gb RAM
Nvidia NVS 160M
Mark LaBell, Jr.
Technical Leader
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SSOE Group
www.linkedin.com/in/marklabelljr
Employee
whtank
Posts: 119
Registered: ‎06-16-2009
Message 2 of 3 (540 Views)

Re: ADR 2011 freezes

04-20-2010 09:05 PM in reply to: mlabell
Thank you for reporting this issue.

I have logged a defect in Autodesk database for this issue.

I also find that you can hide the 'ViewCube' to forbid this issue. You can follow these steps to hide 'ViewCube'.
1. Open 'Options' dialog.
2. Switch to 'ViewCube' tab.
3. Uncheck the option 'Show the ViewCube'.

Please let me know if this can be of help.

-Tank
DWF/ADR Product Support


Tank
SW Engineer
PSEB-GE-ACRD-CPG
Autodesk, Inc.

Valued Contributor
mlabell
Posts: 50
Registered: ‎01-21-2008
Message 3 of 3 (540 Views)

Re: ADR 2011 freezes

04-21-2010 06:27 AM in reply to: mlabell
Tank,

The suggestion kind of helps a little bit. The memory usage still climbs, but not as fast when the view cube is turned on. As for turning off the view cube for our users, they have gotten so used to the cube that disabling it will only cripple them.

Thank you for submitting the problem and looking at a resolution for us.

Mark LaBell
SSOE Group Edited by: mlabell on Apr 21, 2010 9:30 AM
Mark LaBell, Jr.
Technical Leader
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SSOE Group
www.linkedin.com/in/marklabelljr
Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.