Design Review

Design Review

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Active Contributor
vickyd
Posts: 33
Registered: ‎07-23-2008
Message 1 of 5 (1,479 Views)
Accepted Solution

problems installing "downloaded Autodesk Design Review 2012"

1479 Views, 4 Replies
09-07-2011 12:28 PM

I've tried looking through the forums for help but cannot find answers to my problem. Can any one help me?

Operating system Windows Vista 64-bit - desktop computer

Attached screenshot of error 2738 & log file...

 

Any help would be greatly appreciated :smileyhappy:

 


I finally solved the problem...turns out it was "McAfee" anit-virus software which was causing the problems!  I uninstalled McAfee and installed both "ADR 2012 & Dwg True View" on my machine! :smileyhappy:
wube wrote:

Thank you for your feedback.

 

Please try to uninstall the old Design Review from your machine manually.

Then restart the installation of Design Review2012.


 

Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 2 of 5 (1,467 Views)

Re: problems installing "downloaded Autodesk Design Review 2012"

09-07-2011 11:45 PM in reply to: vickyd

Cause

This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

 

Resolution

The VBScript engine can be quickly registered by following these steps:

Run Command Prompt as administrator:
Start Menu -> All Programs -> Accessories
Right click on Command Prompt and select Run as administrator
Run the following command:
If you are using 32-bit version of Windows:
Type cd %windir%\system32 into the Command Prompt and hit Enter
If you are using 64-bit version of Windows:
Type cd %windir%\syswow64 into the Command Prompt and hit Enter
Type regsvr32 vbscript.dll into the Command Prompt and hit Enter.



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Active Contributor
vickyd
Posts: 33
Registered: ‎07-23-2008
Message 3 of 5 (1,459 Views)

Re: problems installing "downloaded Autodesk Design Review 2012"

09-08-2011 05:38 AM in reply to: wube

Hi Ben,

I tried the Resolution of:

The VBScript engine can be quickly registered by following these steps:

Run Command Prompt as administrator:
Start Menu -> All Programs -> Accessories
Right click on Command Prompt and select Run as administrator
Run the following command:
If you are using 32-bit version of Windows:
Type cd %windir%\system32 into the Command Prompt and hit Enter
If you are using 64-bit version of Windows:
Type cd %windir%\syswow64 into the Command Prompt and hit Enter
Type regsvr32 vbscript.dll into the Command Prompt and hit Enter.

 

Tried installing ADR 2012 again with no luck?  Then I thought maybe a reboot after the command change & tried to install again with no success?  Same error comes up?  I've attached the screenshot & the updated log file....any thoughts?

This is really frustrating, why such a simple thing becomes so involved?

Help please :smileysad:

Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 4 of 5 (1,397 Views)

Re: problems installing "downloaded Autodesk Design Review 2012"

09-19-2011 07:48 PM in reply to: vickyd

Thank you for your feedback.

 

Please try to uninstall the old Design Review from your machine manually.

Then restart the installation of Design Review2012.



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Active Contributor
vickyd
Posts: 33
Registered: ‎07-23-2008
Message 5 of 5 (1,230 Views)

Re: problems installing "downloaded Autodesk Design Review 2012"

11-21-2011 04:08 AM in reply to: wube

I finally solved the problem...turns out it was "McAfee" anit-virus software which was causing the problems!  I uninstalled McAfee and installed both "ADR 2012 & Dwg True View" on my machine! :smileyhappy:
wube wrote:

Thank you for your feedback.

 

Please try to uninstall the old Design Review from your machine manually.

Then restart the installation of Design Review2012.


 

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