Solved! Go to Solution.
Solved! by guok. See the answer in context.
This is still happening.
If a user opens a pdf file in ADR from a location that is read only, and then attempts to markup this pdf and save it as a dwf the resulting dwf file is 0-2kb in size.
If any user attempts to open that dwf file, the software will crash (errors listed above) and it takes an entire uninstall/reinstall of ADR.
We have multiple users experiencing this issue, and our work around is to copy the file to a location that the user can edit, and then mark up the file. That's not a work around that we can do forever. All it takes is one user forgetting that they can't markup a read only file (even if they open it as read only, mark up then 'save as' and try to save to an editable location, the resulting dwf file is still corrupted....and the next person that opens that dwf file will crash their software too, to the point it requires a full uninstall/reinstall).
Thank you for reporting this issue.
This issue is not due to install/uninstall. I noticed you post this issue in another thread:
Please try my solution in that thread and let us know if these worked for you.
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