Design Review 2011 won't get past C++ download

[tflores]

I have tried on multiple computers but get the error that the installation has failed to download. It starts at "Preparing to Install" then sits there for about 2 hours then I get the error message "The following failed to install: Visual Studio 2008 C++ Runtime (0x0: Internal error)". I have attached a screen shot of the error. I have several corporate users that were prompted to upgrade to 2011 and now they can't use the program at all. I have tried uninstalling everything, deleting program files, even starting from a brand new image and nothing is working. HELP!!

[guok]

Hi,

Thank you for reporting this issue.

Please download and install the VS 2008 C++ runtime redistributable package manually from http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2051a0c1-c9b5-4b0a-a8f5-770a...

Then try installing Design Review 2011 with the web installer.

Please reply back if there is any further question.

- Kenny
ADR/DWF Customer Support

[guok]

Hi,

For our information, did my suggestion work? Or does this issue still reproduce?

Thanks,

[gswood]

There are three downloads on the page which one do I load?

[gswood]

It still wont work ?

[guok]

Please download the vcredist_x86.exe on that page.

[mike_scheller]

I also have the same issue. I followed your directions about downloading and installing http://65.55.87.8:80/download/9/7/7/977B481A-7BA6-4E30-AC40-ED51EB2028F2/vcredist_x86.exe but the problem persist.

What other options do we have????

My email: julio_farinacci@urscorp.com

[herbert.he]

Thank you for your question.

Autodesk Design Review 2012 is now live at http://www.autodesk.com/designreview, you can have a try to install this new version.

Please let me know if you have any further question.

[Mike42]

i'm having the same issues.  I have followed the uninstallation steps, deleting all instances of previous versions o Design Review. I no longer get the visual C++ 2008 0x0 error but am now getting a visual studio 2010 0x0 message and am unabel to install design review 2012 on the pc..

XP SP3

[jack]

I have similar 2010 C++ hangup on install of 2012 Design Review on newly reformated and installed WIndows 7 Ultimate 64 bit. Any help would be great....

jack

[herbert.he]

Thank you for reporting this issue.

The Visual C++ 2010 Redistributable Package available from Microsoft's website: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84.

You can download and install it firstly, and then reinstall ADR 2012 again.

Hope that helps.

[MSL237]

I tried this install and my comp. is still hung up on visual studio "2005" I am going to try to find uninstall procedure or remove procedure but can you advise

[herbert.he]

Thank you for your feedback.

It's available from Microsoft's website: http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&displa...

By the way, you can refer to Autodesk Design Review Installation Guide for more information.

Hope that helps.

[KADeGraff]

The problem still exists with AutoDesk Design Review 2012 as well.  The source of the issue seems to be that Microsoft has updated the Visual C runtimes to newer versions than the installer recognizes.  This installation issue stops all versions of the installer:  Enterprise .MsI (stops on "missing" 2008 which is already intalled in both x86 and x64 versions), Enterprise .Exe (displays message about an incorrect version of O/S and is only 11KB in size ???), Interactive (web server hosted) Installer/Downloader (fails with 0x0 error on the 2010 install attempt which Microsoft correctly denies when AutoDesk tries to install an older version over your already installed newer version).  I performed the interactive version install attempt with AutoDesk support on the telephone to make sure everything was done "right".

[KADeGraff]

The problem still exists with AutoDesk Design Review 2012 as well.  The source of the issue seems to be that Microsoft has updated the Visual C runtimes to newer versions than the installer recognizes.  This installation issue stops all versions of the installer:  Enterprise .MsI (stops on "missing" 2008 which is already intalled in both x86 and x64 versions), Enterprise .Exe (displays message about an incorrect version of O/S and is only 11KB in size ???), Interactive (web server hosted) Installer/Downloader (fails with 0x0 error on the 2010 install attempt which Microsoft correctly denies when AutoDesk tries to install an older version over your already installed newer version).  I performed the interactive version install attempt with AutoDesk support on the telephone to make sure everything was done "right".

[KADeGraff]

Here is a solution for the current AutoDesk Design Review 2012 which tests for Microsoft Visual C++ 2010 32-Bit Redistributable Package:

1.  Turn off Microsoft Auto-Updating, if it is currently enabled.

2.  In "Control Panel" "Programs and Features":  Remove "Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219".

3.  Download and install "Microsoft Visual C++ 2010 x86 Redistributable Package (x86)" (Version 10.0.30319.1, 2010/04/12):
   http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5555

4.  Install "AutoDesk Design Review 2012".

5.  In "Control Panel" "Programs and Features":  Remove "Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319".

6.  Download and reinstall "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" (Version 10.0.40219.1, 2011/03/03):
   http://www.microsoft.com/download/en/details.aspx?id=8328

7.  Turn back on Microsoft Auto-Updating, if it was originally enabled.

Steps 1 and 7 are optional if you want to take the risk, or the auto-update scheduled time is some other time of day.

[KADeGraff]

Here is a solution for a future AutoDesk Design Review 2012 which might test for Microsoft Visual C++ 2010 64-Bit Redistributable Package:

1.  Turn off Microsoft Auto-Updating, if it is currently enabled.

2.  In "Control Panel" "Programs and Features":  Remove "Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219".

3.  Download and install "Microsoft Visual C++ 2010 x64 Redistributable Package (x86)" (Version 10.0.30319.1, 2010/04/12):
   http://www.microsoft.com/download/en/details.aspx?id=14632

4.  Install "AutoDesk Design Review 2012".

5.  In "Control Panel" "Programs and Features":  Remove "Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319".

6.  Download and reinstall "Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)" (Version 10.0.40219.1, 2011/03/03):
   http://www.microsoft.com/download/en/details.aspx?id=13523

7.  Turn back on Microsoft Auto-Updating, if it was originally enabled.

Steps 1 and 7 are optional if you want to take the risk, or the auto-update scheduled time is some other time of day.

[kalebgriepp]

I really hope someone in this thread can help me soon! I'm trying to install autocad 2012, but i keep getting denied with:

Installing Microsoft Visual C++ 2010 Redistributable (x86): C:\Autodesk\AutoCAD_2012_English_Win_64bit\3rdParty\x86\VCRedist\2010\vcredist_x86.exe /q

/l C:\Users\Caleb\AppData\Local\Temp\vcredist_x86_2010.log
2012/3/19:00:34:50

Installation aborted, Result=1603

I took that from the installation log. I have only Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 installed as instructed before, so what do I do?!

[herbert.he]

Thank you for reporting this issue.

One another discussion group focuses specifically on AutoCAD product. I suggest that you can post your question in that group.

Please try the following link for your convenience. 

AutoCAD 2012

[nmantz]

I seem to have the same issues as above, however, I do not have Version 10.0.40219 installed on my machine, and I do have version 10.0.30319.1 already installed.  I re-downloaded and installed it, but my installation hangs in the following manner.  The installation has deleted my previous version already, so I'm dead in the water to view dwf's.

[nmantz]

Nevermind, I found the sticky at the top of this forum.  I downloaded the msi .zip file and the installation worked.

Nathan