Design Review

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*Scott Sheppard \(Autodesk\)
Message 11 of 21 (276 Views)

Re: Design review 2008 run slow

04-13-2007 09:58 AM in reply to: *Mario
"All we need now is for Autodesk to fix it properly."

IMHO this is a matter for debate. Newer versions of Autodesk Design Review,
such as those that contain fixes for problems, will be released. The ability
to obtain newer versions of Autodesk Design Review, without requiring the
user to manually check for updates, is a feature. You company is opting to
bypass this feature with your firewall protections. I recognize the
inconvenience this causes you, but I am not sure this is something we should
"fix." Instead we have documented the process for "locking down the product
to a particular release."

http://dwf.blogs.com/beyond_the_paper/2006/07/locking_users_i.html

This blog article was for DWF Viewer 7.0 but the same strategy applies for
Autodesk Design Review 2008.

wrote in message news:5551491@discussion.autodesk.com...
Yes, that does the trick, thanks. All we need now is for Autodesk to fix it
properly, as I don't want all my users having to manually edit the registry
to get this to work!

Brian
*Mario
Message 12 of 21 (276 Views)

Re: Design review 2008 run slow

04-16-2007 12:05 AM in reply to: *Mario
Not work.


Version 6 and 6.5 work normaly.



On Fri, 13 Apr 2007 18:01:19 +0200, bduguid wrote:

> Yes, that does the trick, thanks. All we need now is for Autodesk to fix
> it properly, as I don't want all my users having to manually edit the
> registry to get this to work!
>
> Brian



--
Using Opera's revolutionary e-mail client: http://www.opera.com/mail/
Contributor
bduguid
Posts: 20
Registered: ‎07-02-2001
Message 13 of 21 (276 Views)

Re: Design review 2008 run slow

04-16-2007 01:11 AM in reply to: *Mario
I don't regard this as a matter for debate. This tactic of software companies redefining bugs as "features" indicates a lack of respect for their customers, and as a major Autodesk customer, I would prefer that my complaints are treated as such rather than brushed off. Unfortunately, I'm somewhat used to this attitude with Autodesk, but it's a shame, as your customer service is otherwise considerably better than your major competitor.

Thanks for the pointer to the blog article, but that hardly leaps out at me if I go to the Design Review download page. I, and the several other users reporting this bug, have no way of knowing why the software we have just downloaded simply fails to work. Our firewall settings are not an attempt to "bypass" your feature - they are an important part of security for a global firm with over 10,000 employees, and they are not going to be changed just for this one product. Your "feature" should fail gracefully when it can't phone home e.g. with an error message after 15 seconds stating "unable to connect to update site, please check your firewall settings", which could then offer a simple tick-box to decline future update checking. Simply hanging for 5 minutes is not a "feature" it's a bug.
*Scott Sheppard \(Autodesk\)
Message 14 of 21 (276 Views)

Re: Design review 2008 run slow

04-16-2007 06:51 AM in reply to: *Mario
I like your suggestion. I will pass it on to our Product Managers.

wrote in message news:5553006@discussion.autodesk.com...
I don't regard this as a matter for debate. This tactic of software
companies redefining bugs as "features" indicates a lack of respect for
their customers, and as a major Autodesk customer, I would prefer that my
complaints are treated as such rather than brushed off. Unfortunately, I'm
somewhat used to this attitude with Autodesk, but it's a shame, as your
customer service is otherwise considerably better than your major
competitor.

Thanks for the pointer to the blog article, but that hardly leaps out at me
if I go to the Design Review download page. I, and the several other users
reporting this bug, have no way of knowing why the software we have just
downloaded simply fails to work. Our firewall settings are not an attempt to
"bypass" your feature - they are an important part of security for a global
firm with over 10,000 employees, and they are not going to be changed just
for this one product. Your "feature" should fail gracefully when it can't
phone home e.g. with an error message after 15 seconds stating "unable to
connect to update site, please check your firewall settings", which could
then offer a simple tick-box to decline future update checking. Simply
hanging for 5 minutes is not a "feature" it's a bug.
Member
jeremyn
Posts: 4
Registered: ‎04-13-2007
Message 15 of 21 (276 Views)

Re: Design review 2008 run slow

04-16-2007 07:36 AM in reply to: *Mario
I have to agree with bduguid it should be in the options menu as a toggle.
Valued Contributor
ross.smith
Posts: 64
Registered: ‎08-11-2005
Message 16 of 21 (276 Views)

Re: Design review 2008 run slow

04-26-2007 02:37 AM in reply to: *Mario
Add all the functionality you like, but ensure you have sensible error checking in there so the entire program does not hang because of an optional feature.

Checking for updates is simply not going to work in any large scale company.

Not only do our users have limited internet access, they do not have any permissions to install software on their machines. Programs that check for updates are a liability for us, not a benefit.

By all means have these features available for the small operations who do not have a dedicated IT department downloading and deploying updates.

But for the rest of us, these features should be configurable, and should fail silently and quickly.

There also needs to be a way for us to configure these settings as we install the software. Registry fixes do not work if your software overwrites them the first time it is run:

http://discussion.autodesk.com/thread.jspa?messageID=5518304
*Scott Sheppard \(Autodesk\)
Message 17 of 21 (276 Views)

Re: Design review 2008 run slow

04-26-2007 07:39 AM in reply to: *Mario
Autodesk Design Review can be installed without admin rights.

http://dwf.blogs.com/beyond_the_paper/2006/05/removing_the_re.html

For large companies, they install using a silent install and SMS:

http://dwf.blogs.com/beyond_the_paper/2007/02/free_autodesk_d.html

As part of the silent install, the process can tweak the registry to lock
users from checking for updates:

http://dwf.blogs.com/beyond_the_paper/2006/07/locking_users_i.html

Many companies worked with us during the beta and successfully applied this
process.

wrote in message news:5564961@discussion.autodesk.com...
Add all the functionality you like, but ensure you have sensible error
checking in there so the entire program does not hang because of an optional
feature.

Checking for updates is simply not going to work in any large scale company.

Not only do our users have limited internet access, they do not have any
permissions to install software on their machines. Programs that check for
updates are a liability for us, not a benefit.

By all means have these features available for the small operations who do
not have a dedicated IT department downloading and deploying updates.

But for the rest of us, these features should be configurable, and should
fail silently and quickly.

There also needs to be a way for us to configure these settings as we
install the software. Registry fixes do not work if your software
overwrites them the first time it is run:

http://discussion.autodesk.com/thread.jspa?messageID=5518304
Valued Contributor
ross.smith
Posts: 64
Registered: ‎08-11-2005
Message 18 of 21 (276 Views)

Re: Design review 2008 run slow

04-26-2007 07:43 AM in reply to: *Mario
Yes, but the only way to find out that *any* of that is possible is to hunt through a blog and read up on the settings for old software. A blog that incidentally can't be found easily (or at all) from the autodesk website.

If I search the knowledgebase to try to disable auto-update checking, I find nothing.

These kind of features should be considered as part of the package, and documented for corporate customers in the installation notes for the product.

I don't consider deploying registry hacks to disable auto-update checking to be a thoroughly planned solution.
*Scott Sheppard \(Autodesk\)
Message 19 of 21 (276 Views)

Re: Design review 2008 run slow

04-26-2007 07:47 AM in reply to: *Mario
http://www.autodesk.com/blogs

This is what we worked out with others users during the beta. They were
successful with these registry updates. Something might happen for our next
release, but for now, the registry changes are the way to go.

wrote in message news:5565378@discussion.autodesk.com...
Yes, but the only way to find out that *any* of that is possible is to hunt
through a blog and read up on the settings for old software. A blog that
incidentally can't be found easily (or at all) from the autodesk website.

I don't consider deploying registry hacks to disable auto-update checking to
be a thoroughly planned solution.
New Member
Vitaly_F
Posts: 1
Registered: ‎05-02-2007
Message 20 of 21 (276 Views)

Re: Design review 2008 run slow

05-02-2007 08:03 AM in reply to: *Mario
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Design Review\Settings\AutoUpdate]
@=""
"NextCheckDate"=dword:44d339d0
"URL"="http://www.autodesk.com/global/designreview/installer/designreviewsetup.txt"
"InitialCheck"=dword:00000001
"CheckInterval"=dword:0000001e
"DoNotShowAgain"=dword:00000001
"MarketMessageID"="MM0.0.0.0"
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