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Member
pedro.guima
Posts: 5
Registered: ‎01-05-2011
Message 1 of 14 (2,197 Views)

Can't digitally sign a file in Design Review 2011

2197 Views, 13 Replies
01-05-2011 07:53 AM

Hello,

 

We've the an issue related with digital signing in Autodesk Design Review 2011. An error occurs every time a domain user or administrator tries to digitally sign a document, showing a popup with the following text: "I/O error signing document". However, it works correctly with local users and administrators. 

 

The domain isn't configured with active directory.

 

In the exact same conditions, digital signing in Autodesk Design Review 2010 works perfectly.

 

Best regards.

Employee
SilviaCao
Posts: 136
Registered: ‎06-07-2009
Message 2 of 14 (2,166 Views)

Re: Can't digitally sign a file in Design Review 2011

01-11-2011 01:12 AM in reply to: pedro.guima

Plese create a new Digital Certificate with the domain user and add the digital to the dwf file again.

 

Siliva



Silvia Cao
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
pedro.guima
Posts: 5
Registered: ‎01-05-2011
Message 3 of 14 (2,152 Views)

Re: Can't digitally sign a file in Design Review 2011

01-12-2011 08:12 AM in reply to: pedro.guima

Digital certificates are generated by a specific software that uses a smart card reader.

It keeps working on Design Review 2010 but not on 2011.

Employee
SilviaCao
Posts: 136
Registered: ‎06-07-2009
Message 4 of 14 (2,088 Views)

Re: Can't digitally sign a file in Design Review 2011

01-18-2011 11:22 PM in reply to: pedro.guima

Thank you for your reply.

 

Do the local users (and administrators) set in any domain? Can any domain user digitally sign a file?

 

Please send more information about your domain configurations.



Silvia Cao
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
pedro.guima
Posts: 5
Registered: ‎01-05-2011
Message 5 of 14 (2,084 Views)

Re: Can't digitally sign a file in Design Review 2011

01-19-2011 02:08 AM in reply to: pedro.guima

Hello,

Outside and inside of the domain, local administrators and local users have no problems signing documents.

Domain administrator and domain users are not able to digitally sign the files. This problem won't occur with other software, in the same conditions.

The domain is configured with samba.

 

Best regards.

Employee
SilviaCao
Posts: 136
Registered: ‎06-07-2009
Message 6 of 14 (2,008 Views)

Re: Can't digitally sign a file in Design Review 2011

01-31-2011 06:56 PM in reply to: pedro.guima

I cannot reproduce the issue with the following steps:

  1. Log on a machine with a domain user;
  2. Add digital to a DWF file in ADR;
  3. A warning dialog “No valid certificates available for signing document” pops up;
  4. Create Digital Certificate with the tool “Digital Certificate for VBA Projects”, which you can get from Microsoft.
  5. Add Digital again; and success.

 

If you get the same warning dialog, then you need to recreate a Digital Certificate.

 

If not, please send us more information:

  1. The steps to reproduce the error.
  2. The OS (Win XP, or Win 7…) and language environment (English, or French…).


Silvia Cao
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
pedro.guima
Posts: 5
Registered: ‎01-05-2011
Message 7 of 14 (1,938 Views)

Re: Can't digitally sign a file in Design Review 2011

02-09-2011 07:01 AM in reply to: pedro.guima

Hello,

 

It is not possible to recreate the digital certificate since it is inside a smart card (citzen card. Check: http://www.cartaodecidadao.pt/index.php?option=com_frontpage&Itemid=1&lang=en ). 

 

The digital certificate that is inside this card it is used successfully with other software in the same conditions (including Design Review 2010).

The steps to reproduce the error are:

1 - Create a new file in DR2011.

2- Save the file

3- Add digital certificate (it should automatically recognize the digital certificate inside the smart card but instead gives an I/O error.)

 

The operating system is Win XP - Portuguese.

 

Regards

Employee
SilviaCao
Posts: 136
Registered: ‎06-07-2009
Message 8 of 14 (1,806 Views)

Re: Can't digitally sign a file in Design Review 2011

03-02-2011 06:52 PM in reply to: pedro.guima

Autodesk Design Review (ADR) has a known issue that when the current user name contains the character ‘.’ ADR cannot add digital signature.

 

Please check your user name; if there is ‘.’, please change the user name (remove ‘.’) and add digital signature again.



Silvia Cao
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
New Member
EmmaPic
Posts: 2
Registered: ‎03-03-2011
Message 9 of 14 (1,786 Views)

Re: Can't digitally sign a file in Design Review 2011

03-03-2011 03:52 PM in reply to: SilviaCao

Hi

 

I am having the same issue where I cannot digitally sign a DWFx in 2011. I get the same error as above. I created a few new certificates, none of them worked and none had a '.' within the user name.

Please help!

 

Thanks

 

Emma

Employee
SilviaCao
Posts: 136
Registered: ‎06-07-2009
Message 10 of 14 (1,776 Views)

Re: Can't digitally sign a file in Design Review 2011

03-03-2011 07:48 PM in reply to: EmmaPic

Thank you for your feedback.

 

Please let me know:

  1. Does all the DWFx files have the I/O error to add digital signature, or some of them have the error?

If some of the DWFx have the I/O error, please attach one of your case DWFx file to this thread.

  1. When Autodesk Design Review (ADR) pops up the I/O error, please try to rename the DWFx file; and let me know the result.
  2. Please check the system temporary folder, does it contain character ‘.’? If yes, please remove the ‘.’ And add the digital signature again. Like:

My temporary folder is “C:\Users\caos.ads\Local Settings\Temp”;

 I need to change it like that “C:\Users\caos_ads\Local Settings\Temp”.

These can help up to research the digital signature issue.



Silvia Cao
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
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