Autodesk Design Review 2013 Error

[alexdev50]

Hello,

I am getting an error with one of our users using ADR2013. Whenever he goes to launch it either by clicing icon or opening through a drawing, he gets an error that pops up and says "Design Review closed unexpectdely. Auto Recovery is enabled and an open file was saved. Please reopen the file to recover it."

I have tried repairing, reinstalling and uninstalled completely and doing a fresh install. Nothing has helped so far. Please let me know what I can do to get rid of this error.

Thanks.

[pendean]

This happens with all DWF files the user is trying to open? or just the one?
What if you change the location of the DWF file?
Is the user a local admin in WIndows? or a very restricted user?

[alexdev50]

It happens with all DWF files no matter location. Also happens when just trying to open design review by itself. I have not tried changing the dwf location but I do not think that is it since the program itself will not even open without giving thr error.

They are a restricted user but I bumped them up to admin to see if that would help and it did not even with a reboot.

[ukdxb012]

Despite the error your getting, if you select ok is ADR 2013 still usable? If so, why not just select the "Don't show me this again" and click ok.

[alexdev50]

We have in house software that uses ADR 2013. It will not work when getting this error message first, even if we select do not show again. Does no one have a fix for this?

[ukdxb012]

Unfortunately ADR is no longer developed by Autodesk, focus for the DWF is being pushed towards A360 of which there is an API viewer available which your in house software could use instead of ADR. I personally haven't experienced the issue you are facing and having scanned other forums, there is no accepted solution or clues anywhere else to remove this error.

If you have Autodesk Subscription I would advise raising a support ticket for this issue to see if they can help.