Thank you for reporting this issue.
Please try the following steps to resolve this issue.
1. Uninstall the ADR.
2. Make sure the two Autodesk Design Review folders are empty. If there are files remaining, please delete the contents of those two folders.
C:\Program Files (x86)\Autodesk\Autodesk Design Review
C:\Program Files (x86)\Common Files\Autodesk Shared\DWF Common
3. Reinstall ADR.
Hope that this helps.
ADR/DWF Customer Support
- Kenny Guo
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