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Valued Contributor
mario.gallardo
Posts: 59
Registered: ‎11-13-2006
Message 1 of 4 (348 Views)

ADR 2012 message "The Printer is not available for printing" when printing PDF

348 Views, 3 Replies
10-25-2011 01:25 PM

I have a problem with ADR 2012. Every time the user selects Adobe PDF to print to PDF a message "The printer is not available for printing" appears. The strange behavior only happens with ADR 2012 and not with any other autodesk application. System used 64-bit.

I have searched the web for solutions, but haven't found any yet. Can someone please advise to solve this problem.

Employee
whtank
Posts: 119
Registered: ‎06-16-2009
Message 2 of 4 (345 Views)

Re: ADR 2012 message "The Printer is not available for printing" when

10-25-2011 07:10 PM in reply to: mario.gallardo

Thank you for your question.

 

Have you met with this issue on your other machines? We cannot reproduce this issue. I would like to know whether restalling PDF printer can resolve this problem.



Tank
SW Engineer
PSEB-GE-ACRD-CPG
Autodesk, Inc.

Valued Contributor
mario.gallardo
Posts: 59
Registered: ‎11-13-2006
Message 3 of 4 (337 Views)

Re: ADR 2012 message "The Printer is not available for printing"

10-26-2011 09:07 AM in reply to: whtank

:smileymad:

Thanks for replying.

The issue is only in this machine and can not reproduce. I re-installed the PDF printer and ADR 2010 plus SPs (previously installed where issue started). The problem persists.It is an XP 64-bit machine. Now ADR 2010 message "The Printer is not available for printing". 

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 4 of 4 (255 Views)

Re: ADR 2012 message "The Printer is not available for printing"

04-10-2012 11:09 PM in reply to: mario.gallardo

Thank you for your feedback.

 

It's probably a compatibility issue for printing a document in a 32bit application on a computer that is running a 64bit version of Windows. Please install this Microsoft service pack and try again.

 

Hope that helps.



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
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