ADR 2012 message "The Printer is not available for printing" when printing PDF

[Verkim1302]

I have a problem with ADR 2012. Every time the user selects Adobe PDF to print to PDF a message "The printer is not available for printing" appears. The strange behavior only happens with ADR 2012 and not with any other autodesk application. System used 64-bit.

I have searched the web for solutions, but haven't found any yet. Can someone please advise to solve this problem.

[whtank]

Thank you for your question.

Have you met with this issue on your other machines? We cannot reproduce this issue. I would like to know whether restalling PDF printer can resolve this problem.

[Verkim1302]

Thanks for replying.

The issue is only in this machine and can not reproduce. I re-installed the PDF printer and ADR 2010 plus SPs (previously installed where issue started). The problem persists.It is an XP 64-bit machine. Now ADR 2010 message "The Printer is not available for printing". 

[herbert.he]

Thank you for your feedback.

It's probably a compatibility issue for printing a document in a 32bit application on a computer that is running a 64bit version of Windows. Please install this Microsoft service pack and try again.

Hope that helps.