It has come to our attention that a small number Autodesk Design Review users have been having issues with installing the latest version-ADR 2012 from our website.
We post this message in order to collect the installation issue you've encountered, which will help us to track & resolve these problems. You also can refer to some probelm solutions that are same to your case.
Please kindly write information with below items:
Thanks,
-Autodesk Design Review Development Team
Good afternoon
I am having the same problem with ADR 2012, ( inetrnal error 0*643 ).
Am able to download but will not install on Windows XP, have you found a solution ?
Any help would be most appreciated.
Thank you for your feedback.
Please attach the log file to this thread for investigation.
SetupADR2012.log in the folder:
Windows 7
C:\Users\[your user name]\AppData\Local\Temp\AutodeskDesignReview2012Logs\
Windows XP
C:\Documents and Settings\[your user name]\Local Settings\Temp\AutodeskDesignReview2012Logs\
And please make sure you have admin access to run the installer.
Thank you for your feedback.
Please attach the log file to this thread for investigation.
SetupADR2012.log in the folder:
Windows 7
C:\Users\[your user name]\AppData\Local\Temp\AutodeskDesignReview2012Logs\
Windows XP
C:\Documents and Settings\[your user name]\Local Settings\Temp\AutodeskDesignReview2012Logs
And please make sure you have admin access to run the installer.
Hello Ben Wu
regards for your answer.
Yes I'm the admin. In attach the log required.
Claudio Pulsoni
Hi,
Please try the following steps:
1. Download and install the Windows Installer Cleanup Utility.
2. Run the Windows Installer Cleanup Utility from Start/Programs, and remove all the detected versions of ADR.
3. Install ADR 2012.
Hope this helps.
Could you please check if you can modify the register value at HKEY_LOCAL_MACHINE\Software\Classes\.dwfx\PersistentHandler manually?
Thank you
Hello Ben Wu,
I cleaned the register and now ADR12 running very well.
Best regards for your immediatly and professional support this is one of reason why i continue to use autocad.
best regards
Claudio Pulsoni
Hello,
I have trouble with installer complaing about VC++ runtimes, and I am running the full installer version - SetupDesignReview2012_bundle.exe.
I have attached installer log and screenshot of the runtimes that are already installed on my Win7 SP1 x64.
Thank you.
Well, I figured that ADR was looking for a specific version of some VC++ runtime, and Windows perhaps was not letting ADR to install it because a newer version was already in the system.
What I just did is, that I uninstalled every VC++ runtime I had, and let ADR have its day.
I have attached screnshot which shows runtimes that were installed by ADR.
From what I can tell the problem was that I already had VC++ 2010 v10.0.40219 installed (this is VC++ 2010 SP1) but ADR wanted to have an older VC++ 2010 v10.0.30319.
It would be nice if this issue would be fixed for a future version(s) of installer, so that ADR would not demand older version of a runtime which Windows does not let to install.
Thanks for your feedback. We have heard this issue from other customers too and understand how it's current behavior is not the best. We're looking into ways to improve this in the future.
Just in case my previous post got overlooked, here is my log file and the error screenshot.
Thank you for your question.
Please try the following steps:
Unzip c:\program files\common files\akamai\Cache\37309\SetupDesignReview2012.msi.zip to a temp folder.
Run msiexec /i SetupDesignReview2012.msi /l*v c:\temp.log
Attach c:\temp.log to this post for research.
I keep getting the same internal error as well, how did you rectify this problem
if you have.
Any help would be most apprecated.
Thanks.
Like JonRe I keep getting internal error(0^643) when trying to install ADR 2012.
After 4 months trying to install, am at my wits end.
Any help would be most appreciated.
Thanks.
Hi,
Please Unzip c:\program files\common files\akamai\Cache\37309\SetupDesignReview2012.msi.zip to a temp folder. Run "msiexec /i SetupDesignReview2012.msi /l*v c:\temp.log" at the command prompt in the temp folder. Attach c:\temp.log to this thread for deep investigation.
Thank you
I am having the following issue: we install the Visual C++ 2010 SP1 redistributable as part of our baseline image. The initial Visual C++ 2010 redistributable cannot be installed along side the SP1 version. As has been documented in this topic already, Design Review 2012 does not check for newer versions of the VC++ 2010 redistributable and thus fails to install with the following error:
MSI (s) (A0:68) [14:27:05:184]: Product: Autodesk Design Review 2012 -- Microsoft Visual C++ 2010 redistributable is required to continue with the installation. Please visit Microsoft download site to retrieve the redistributable package.
My question is: will Design Review 2012 be properly fixed to detect all versions of the required redistributables?
If not, what *exactly* does the Design Review 2012 installer check for so I can temporarily simulate the installation of the older redistributable for the Design Review installation? If nothing else I like the installer to go forward regardless of whether or not it thinks the redistributable is installed, because I know that it is.
Hope this helps.
Here is some information for the packagers of Design Review:
http://blogs.msdn.com/b/astebner/archive/2010/05/05/10008146.aspx
The best way to check for the Visual C++ 2010 redistributable is to check for the mentioned registry key instead of the uninstall key with the product ID. This allows your application to work with updated versions of the 2010 SP1 VCRedist as well as the original.
For anyone, like me, who would rather not install the old VC++ 2010 redistributable (and would instead like to install the SP1 version) here are some steps you can follow to make it work:
This will make the installer look for the SP1 version of the VC 2010 Redistributable instead of the original version.
Also, if you have been installing the .NET Framework 4.0 Client Profile instead of the full install you can edit the NewSignature112 row's key to be "SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Client" to allow the software to install with the client profile. I have not fully tested Design Review with the client profile, so it is possible that features in the full profile are required.
Hi Danny
I have been trying to install ADR2012 for over 5 months now but keep getting
internal error (0*643), have you found any resolution to this problem ?
Any help most appreciated, very frustrated !
Thanks.