Design Review

Design Review

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*Expert Elite*
swalton
Posts: 1,214
Registered: ‎06-19-2006
Message 121 of 155 (1,000 Views)

Re: ADR 2012 installation issue collection

12-16-2011 01:32 PM in reply to: bruce.mcandrew

Related to this issue,  I am trying to uninstall ADR 2010 before I install ADR 2012.  I get an error message that says I am missing a Visual C++ 2005 redistributable service pack and the un-install fails.  I am on XPX64 and using add-remove programs.

 

Can I just install the ADR 2012 hotfix on this machine without removing ADR2010 first?  Can I install the rest of my PDS2012 with ADR 2010 on the machine?




Inventor 2014
Vault Professional 2014
Member
luke2287
Posts: 5
Registered: ‎12-20-2011
Message 122 of 155 (983 Views)

Re: ADR 2012 installation issue collection

12-20-2011 01:39 AM in reply to: dickyshu

I recently attempted to install Design Review 2012 using the 'bundle' installer on a computer running Windows 7 Pro x64.

 

The computer had an existing installation of Design Review 2009, which was causing Internet Explorer 8 to crash when viewing dwf files embeeded in our intranet. I therefore decided to update the computer to Design Review 2012. However, when I ran the installer it hung on the 'initialising' screen for over an hour. I cancelled the installation, uninstalled Design Review 2009 and attempted to install 2012 again. I experienced the same issue, where the installer would not go past the 'initialising' screen. I also attempted to reinistall 2009 this also failed and I received the two attached error messages. I also attempted to install the DWF plugin, which seemed to install ok, but still didn;t allow dwf files to be viewed in Internet Explorer 8.

 

If you are able to offer any advice as to what could be causing these issues it would be most appreciated.

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 123 of 155 (965 Views)

Re: ADR 2012 installation issue collection

12-20-2011 05:47 PM in reply to: swalton

Hi swalton,

 

Yes you can just install the ADR 2012 hotfix on this machine without removing ADR2010. You can download ADR 2012 (hotfix) for free from here.

 

Please let me know if I can be of any further assistance.



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 124 of 155 (963 Views)

Re: ADR 2012 installation issue collection

12-20-2011 05:54 PM in reply to: luke2287

Hi luke2287,

 

Thank you for reporting this issue.

 

To view DWF/x files in Internet Explorer 8 firstly. You can install ADR 2012 via the web installer.

 

Hope that helps. 



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
luke2287
Posts: 5
Registered: ‎12-20-2011
Message 125 of 155 (953 Views)

Re: ADR 2012 installation issue collection

12-21-2011 12:59 AM in reply to: swalton

Sorry, I forgot to mention I had initially tried the web installer. It just fails on downloading 'Visual Studio 2008 SP1 C++ Runtime' and the computer is connected to the Internet.

Employee
herbert.he
Posts: 338
Registered: ‎03-05-2008
Message 126 of 155 (949 Views)

Re: ADR 2012 installation issue collection

12-21-2011 01:16 AM in reply to: swalton

Thank you for your feedback.

 

You can downlaod and install Visual C++ 2008 SP1 Redistributable Package (x86) previsously, and try the web installer again. 

 

Please let me know if I can be of any further assistance.



Herbert He
SW Engineer
PSEB-GE- ACRD PSEB
Autodesk, Inc.
Member
luke2287
Posts: 5
Registered: ‎12-20-2011
Message 127 of 155 (946 Views)

Re: ADR 2012 installation issue collection

12-21-2011 01:18 AM in reply to: herbert.he

Thanks, I'll let you know how I get on.

Active Contributor
jasongetsdown
Posts: 26
Registered: ‎03-02-2009
Message 128 of 155 (939 Views)

Re: ADR 2012 installation issue collection

12-21-2011 08:26 AM in reply to: dickyshu

Design Review fails to install with error "0x643: Internal Error". I tried removing the Akamai software and all the Visual C++ components but I get the same error every time. It downloads and installs Visual C++ and then fails on Design Review.

 

I downloaded the full executable installer and tried that but I got the error shown in the attached screen shot, which I haven't seen mentioned in this thread yet.

-----
Jason Rossitto
Beth Israel Deaconess Medical Center
Member
luke2287
Posts: 5
Registered: ‎12-20-2011
Message 129 of 155 (929 Views)

Re: ADR 2012 installation issue collection

12-22-2011 12:41 AM in reply to: swalton

Hi again,

 

It was actually the 'Visual Studio 2010 C++ Runtime' that the web installer was failing on (I must have posted the wrong screenshot previously). Anyway, I downloaded and installed it (Visual Studio 2010 C++ Runtime) from the redistributable version on the MS website and then ran the Design Review 2012 installer and it still gave the same error, as shown in the attached screenshot. 

New Member
jeffrichlin
Posts: 2
Registered: ‎10-07-2007
Message 130 of 155 (906 Views)

Re: ADR 2012 installation issue collection

12-27-2011 02:23 PM in reply to: dickyshu

tried to download ADR-2012.  Autodesk Design Review Setup started to run, then:

 

Installation failed

 

Please check your internet connection and try again.

 

The following failed to install:

Autodesk Design Review 2012 (0x2; Failed downloading component.)

 

I have Windows 7 pro 64b

Verizon FIOS connection

 

thank you

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