Design Review

Design Review

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New Member
HKItilakeskus
Posts: 2
Registered: ‎05-04-2011
Message 61 of 155 (3,414 Views)

Re: ADR 2012 installation issue collection

05-05-2011 01:11 AM in reply to: LeonShi

Downloaded the installation package and gave it a try. Good news: the installation no longer stops on the Visual Studio 2008 c++ Runtime error. Bad news: Now it stops on Visual Studio 2010 c++ Runtime internal error 0x0... (Visual Studio 2010 runtime already installed in the computer.) However, deleting the 2010 runtime component and Akamai from the computer and then running the installation again seems to fix that.

Employee
LeonShi
Posts: 10
Registered: ‎05-05-2011
Message 62 of 155 (3,404 Views)

Re: ADR 2012 installation issue collection

05-05-2011 02:27 AM in reply to: HKItilakeskus

Hi -

 

Yes, the Akamai download manager has a defect, so we need uninstall it first then relaunch ADR bootstrapper installer to refresh all cached files.

 



Leon Shi
SWD Manager
PSEB-GE-ACRD
Autodesk, Inc.

Contributor
MaxviewTV
Posts: 13
Registered: ‎04-27-2011
Message 63 of 155 (3,400 Views)

Re: ADR 2012 installation issue collection

05-05-2011 03:58 AM in reply to: LeonShi

Leon,

 

Please post the link to the new downloaded. I've been having the same problem and Hasim suggested I join this forum. 

 

Thank you.

Employee
LeonShi
Posts: 10
Registered: ‎05-05-2011
Message 64 of 155 (3,363 Views)

Re: ADR 2012 installation issue collection

05-06-2011 04:24 AM in reply to: MaxviewTV

Hi Dear Customer -

 

There is no new download link, you can still refer to ADR offical download page:

http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=12423405

 

Akamai just update the online download manager, so please do uninstall "Akamai NetSession Interface" from control panel before reinstall ADR from bootstrapper.

 

If you still got problem with install, please go to following page for local download installers:

http://usa.autodesk.com/adsk/servlet/pc/item?siteID=123112&id=10336080

 

Thanks,

-Leon

Employee
lundbea
Posts: 49
Registered: ‎09-07-2006
Message 65 of 155 (3,354 Views)

Re: ADR 2012 installation issue collection

05-06-2011 09:10 AM in reply to: HKItilakeskus

If anyone still has problems installing ADR 2012, please let us know.

 

Also Leon mentioned above, we believe we fully fixed the problem, but if you are still encountering a problem, we want to know so that we can fix any remaining issue.

 

Regards,

 

Contributor
MaxviewTV
Posts: 13
Registered: ‎04-27-2011
Message 66 of 155 (3,346 Views)

Re: ADR 2012 installation issue collection

05-06-2011 03:32 PM in reply to: lundbea

Hello,

 

I followed your directions but the problem persists!

 

This is extremely frustrating. 

 

Any other suggestions?

Thank you.

Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 67 of 155 (3,307 Views)

Re: ADR 2012 installation issue collection

05-11-2011 02:52 AM in reply to: MaxviewTV

Thank you for your feedback.

 

Please attch the log file to this thread for investigation.

SetupADR2012.log in the folder:

Windows 7

C:\Users\[your user name]\AppData\Local\Temp\AutodeskDesignReview2012Logs

 

Windows XP

C:\Documents and Settings\[your user name]\Local Settings\Temp\AutodeskDesignReview2012Logs

 

And if the file vc9redist_x86.exe exist in the folder C:\Program Files\Common Files\Akamai\Cache\37309\, please install it manually, and try to run the install application again.



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Contributor
MaxviewTV
Posts: 13
Registered: ‎04-27-2011
Message 68 of 155 (3,303 Views)

Re: ADR 2012 installation issue collection

05-11-2011 05:58 AM in reply to: wube
T
Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 69 of 155 (3,291 Views)

Re: ADR 2012 installation issue collection

05-11-2011 04:56 PM in reply to: MaxviewTV

Hi,

 

Please do uninstall "Akamai NetSession Interface" from control panel before reinstall ADR from bootstrapper.

If this doesn't work for you, could you please attach the screen shot of the folder "C:\Program Files\Common Files\Akamai\Cache\" and tell me the detail of your Operation System?

 

Thank you,



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Contributor
MaxviewTV
Posts: 13
Registered: ‎04-27-2011
Message 70 of 155 (3,268 Views)

Re: ADR 2012 installation issue collection

05-12-2011 04:03 AM in reply to: wube

Hi Ben,

 

There is no Akamai file in my computer. I'm using a Sony Vaio vgn-fw with Windows 7 pro 64 bit.

 

ADR 2010 installs and runs but not 2012. I need to view DWG files but cannot with ADR 2010.

 

Thank you very much.

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