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Member
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Registered: ‎04-27-2011
Post 51 of 155

Re: ADR 2012 installation issue collection

04-28-2011 01:49 AM in reply to: dickyshu

As I said above, I have the same issue as raygbmw1 on XP. I can't run that file manually because it isn't there. The installer ends with the 0x0 error before it is even downloaded.

Contributor
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Registered: ‎08-10-2006
Post 52 of 155

Re: ADR 2012 installation issue collection

04-28-2011 06:12 AM in reply to: wube

Who owns this issue?  Microsoft, Autodesk, the user? 

 

I would like to install ADR on multiple workststions and the gymanstics that I need to go through to install it are making it very time consuming and tedious.

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Registered: ‎11-13-2006
Post 53 of 155

Re: ADR 2012 installation issue collection

04-28-2011 07:41 AM in reply to: jandrews407

I don't seem to have a runtime installer there. I've attached a screen shot of what is in that directory that you refered to. By the dates and naming, they both appear to be related to 2011. One more bit of information, I installed Civil 3D 2012 & ADR installed without issue. I'm in the same boat as jandrews, I'm wanting to set up a simple group policy that will put ADR & True View on all our "non-CAD" computers. roughly about 125 machines.

cache.PNG

Employee
106 Posts
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Registered: ‎06-08-2009
Post 54 of 155

Re: ADR 2012 installation issue collection

04-29-2011 12:24 AM in reply to: paul010uk

Hi,

 

Could you attach a screen shot of what is in the directory "C:\Program Files\Common Files\Akamai\Cache\37309\"?

 

Thank you



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Member
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Registered: ‎04-29-2011
Post 55 of 155

Re: ADR 2012 installation issue collection

04-29-2011 07:19 PM in reply to: dickyshu

0*643 (internal error ), so very frustrating. am able to download ADR 2012, but won't install

 

PLEASE HELP !!!!!!

Distinguished Contributor
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Registered: ‎11-13-2006
Post 56 of 155

Re: ADR 2012 installation issue collection

05-02-2011 07:29 AM in reply to: wube

I don't have that directory

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Registered: ‎04-27-2011
Post 57 of 155

Re: ADR 2012 installation issue collection

05-03-2011 07:12 AM in reply to: wube

"Could you attach a screen shot of what is in the directory "C:\Program Files\Common Files\Akamai\Cache\37309\"?"

 

This directory 37309 does not exist. There are two other directories with single-number names, like "7" (sorry I don't have the laptop with me, it has been issued to our user)

 

The installer bombs out so quickly I don't think it has the chance to download anything at all.

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Registered: ‎05-04-2011
Post 58 of 155

Re: ADR 2012 installation issue collection

05-04-2011 04:19 AM in reply to: dickyshu

I've begun having issues installing ADR recently. Computers are Windows 7 32-bit Enterprise editions, tried on several different computers. (All computers have same updates installed.) Installation stops on error regarding Microsoft Visual Studio c++ 2008, internal error 0x0, same as others have reported. Manually installing the runtime component does not help, it looks as though the installation program doesn't recognize that the component is installed. Tried using the MSI package, same problem. Uninstalling the 2008 runtime, re-installing it, no help. Tried uninstalling Akamai and re-running the installation package, still the same problem. SetupADR2012.log says:

"Installing Visual Studio 2008 SP1 C++ Runtime
!!!Failed to install, unrecognized extension"

New Member
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Registered: ‎03-26-2011
Post 59 of 155

Re: ADR 2012 installation issue collection

05-04-2011 05:26 AM in reply to: HKItilakeskus

Hello

 

I've the same problem as HKItliakeskus on two computers. A few days ago on another computer everything was OK. 

The all three computers are after reinstalling Windows.

Employee
10 Posts
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Registered: ‎05-05-2011
Post 60 of 155

Re: ADR 2012 installation issue collection

05-05-2011 12:57 AM in reply to: tpelbud

Hi Dear Customers -

 

Thanks for your information!

 

We had analyzed and diagnosed these issues, we believe it's due to a defect with download manager and already fixed it, so please kindly retry and download again! 

 

 



Leon Shi
SWD Manager
PSEB-GE-ACRD
Autodesk, Inc.

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