Design Review

Design Review

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Contributor
jandrews407
Posts: 14
Registered: ‎08-10-2006
Message 31 of 155 (5,739 Views)

Re: ADR 2012 installation issue collection

04-11-2011 05:26 AM in reply to: dickyshu

Dicky,

 

I am trying to install ADR 2012.

I run AudtodeskDesignRevSetup.exe whoich I have downloaded.

Installation begins and stops saying Installation Falled. Autodesk Design Review 2012 (0x643: internal error) (See attached)

 

Member
jonfossum
Posts: 4
Registered: ‎04-08-2011
Message 32 of 155 (5,737 Views)

Re: ADR 2012 installation issue collection

04-11-2011 05:42 AM in reply to: dickyshu

Hi

don't know what happend. But i tryed all over again. and downloaded from http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=12423405

 

it all vent quite well. It works.

 

microsoft ghost :smileyvery-happy:

 

Member
rmwillsie34
Posts: 3
Registered: ‎04-11-2011
Message 33 of 155 (5,733 Views)

Re: ADR 2012 installation issue collection

04-11-2011 08:15 AM in reply to: dickyshu

I was able to install 2012 after several tries but it does not work properly.

 

I have Windows XP and IE7 and using Adobe X standard.

 

My problems are:

1. ADR opens a files on my computer and our local server, but I cannot create pdf files from any of the dwf's.  ADR just hangs and I eventually have to go to task manager to close out of ADR.  Is there an issue with Adobe X?

 

2. When I try to open a dwf from an ftp site, I get the error message shown in the attached file and nothing opens.

 

I never had a problem with 2009 or 2010.  Unfortunately, I cannot download the 2010 from your website.

Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 34 of 155 (5,722 Views)

Re: ADR 2012 installation issue collection

04-11-2011 07:21 PM in reply to: jandrews407

Thank you for sending us the screen shot and log file.

 

The log file show that msiexec failed to install Design Revew.

Please unzip the file "c:\program files (x86)\common files\akamai\Cache\37309\SetupDesignReview2012.msi.zip" to a temp folder, and there should be a SetupDesignReview2012.msi file in the folder. Double click it to install Design Review2012 manually.

 

Please let me know if it doesn't works.



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 35 of 155 (5,719 Views)

Re: ADR 2012 installation issue collection

04-11-2011 08:42 PM in reply to: everettm

Hi,

 

The screen shot show the .Net component had downloaded complete.

Please go to C:\Program Files\Common Files\Akamai\Cache\37309\ and install the .Net component manually.

 

Thank you



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Active Member
everettm
Posts: 7
Registered: ‎04-05-2011
Message 36 of 155 (5,718 Views)

Re: ADR 2012 installation issue collection

04-11-2011 10:23 PM in reply to: wube

Get an error when I try that.

 

See attached.

 

Thanks!

Contributor
jandrews407
Posts: 14
Registered: ‎08-10-2006
Message 37 of 155 (5,698 Views)

Re: ADR 2012 installation issue collection

04-12-2011 10:22 AM in reply to: wube

Ben,

 

This worked, however there was an error. (see attached).  ADR seems to be working.  I also needed to install Browser Add-on and TrueView seperately.  Is this the only solution?

Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 38 of 155 (5,680 Views)

Re: ADR 2012 installation issue collection

04-12-2011 06:59 PM in reply to: jandrews407

Hi,

 

Please restart AudtodeskDesignRevSetup.exe. The application will download and install Browser Add-on and TrueView automatically for you.

 

Thank you



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Employee
wube
Posts: 106
Registered: ‎06-08-2009
Message 39 of 155 (5,672 Views)

Re: ADR 2012 installation issue collection

04-12-2011 07:29 PM in reply to: everettm

Please try the following steps.

1. Delete dotnetFx40.exe in the ...\Akamai\Cache\37309 folder.

2. Start AutodeskDesignRevSetup.exe.

3. If the application stall at downloading .Net Framework 4.0 and .Net Framework 4.0 had been downloaded complete, please quit AutodeskDesignRevSetup.exe and run dotNetFx40.exe in the Cache\37309 folder again.

 

If dotNetFx40.exe still failed to install, Please download .Net Framework 4.0 from http://www.microsoft.com/net/ and install it manually.

 

4. Restart AutodeskDesignRevSetup.exe again after .Net Framework 4.0 installed.

 

Thanks



Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.
Contributor
jandrews407
Posts: 14
Registered: ‎08-10-2006
Message 40 of 155 (5,657 Views)

Re: ADR 2012 installation issue collection

04-13-2011 07:37 AM in reply to: wube

So the solution is to unzip SetupDesignReview2012.msi​.zip, install using SetupDesignReview2012.msi​, restart AutodeskDesignReSetup.exe to finish off installation.

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