Design Review

Design Review

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Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 11 of 155 (4,628 Views)

Re: ADR 2012 installation issue collection

03-31-2011 10:56 PM in reply to: CLS11

Hi,

 

It's great to hear from you.

 

The problem you met is the same with a defect we've logged for Windows 7 Operation System. That's caused by ADR 2012 new feature "Auto Recovery" prompt dialog.

Could you please try to click on the center of the startup image to find if there is a non-modal dialog hide behind the picture?

Auto Recovery.png

 

If this doesn't work, please let us know.

 

THanks,

-Dicky



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

New Member
CLS11
Posts: 2
Registered: ‎03-31-2011
Message 12 of 155 (4,621 Views)

Re: ADR 2012 installation issue collection

04-01-2011 05:36 AM in reply to: dickyshu

I had the bundle installed and when I opened True View it would open and then give me a error message and ask to report it to Autodesk.  I then uninstalled the program ,unchecked the box asking to leave off true view and just installed ADR.  I am running windows 7, 64 bit.  

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 13 of 155 (4,612 Views)

Re: ADR 2012 installation issue collection

04-01-2011 06:31 PM in reply to: CLS11

Does ADR 2012 work this time?

 

There may have several reasons caused DWG Trueview crash.

If you need DWG Trueview work, please go to this address to download it separately:

http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=6703438&DCMP=ILC-DWG-PUV

 

Thanks,

-Dicky

 

 



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

New Member
ctb1956
Posts: 1
Registered: ‎04-03-2011
Message 14 of 155 (4,604 Views)

Re: ADR 2012 installation issue collection

04-03-2011 08:52 AM in reply to: dickyshu

New computer

Windows 7 Pro

Had Autodesk Design Review 2011 installed (transfer from old computer)

Opened Autodesk Design Review--Windows wanted update to 2012

When attempting to update installation failed--old copiyremoved;2012 wont load.

Error Ox643 Internal Error

 

cleaned registry

installation failed.

additonal message about failed Tru Drawings

Thanks for help.

Contributor
phil
Posts: 16
Registered: ‎06-24-2010
Message 15 of 155 (4,586 Views)

Re: ADR 2012 installation issue collection

04-04-2011 10:19 AM in reply to: dickyshu

We have experienced an issue on multiple computers in our office.  After updating Design Review from 2011 to 2012, executing any Visual Basic developed exe (in our case, they were all in-house written programs, therefore I know they were writen in VB) a confiugration box for another Autodesk product is displayed (in some cases AutoCAD 2012, otherwise TrueView).  The configuration was the same as the first-time use "please wait while Autocad configures...", with the progress bar. 

 

Seems very odd that non-Autodesk programs would initiate configuration of Autodesk products.

Active Member
everettm
Posts: 7
Registered: ‎04-05-2011
Message 16 of 155 (4,569 Views)

Re: ADR 2012 installation issue collection

04-05-2011 12:37 PM in reply to: dickyshu

install hangs - see screen shot

 

have waited for hours, no change

 

windows XP

 

thx

 

 

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 17 of 155 (4,550 Views)

Re: ADR 2012 installation issue collection

04-05-2011 10:50 PM in reply to: everettm

Could you please uninstall "Akamai NetSession Interface" from add or remove programs and have another try?

 

We would also like to get the log file (SetupADR2012.log in the temp folder) for investigation, please attach it while replying.

 

Thanks,

-Dicky



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

Active Member
everettm
Posts: 7
Registered: ‎04-05-2011
Message 18 of 155 (4,536 Views)

Re: ADR 2012 installation issue collection

04-06-2011 07:16 AM in reply to: dickyshu

I tried deleting that file several times with no change in result.

 

I searched my drive for the requested file and it was not found.

 

thx

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 19 of 155 (4,519 Views)

Re: ADR 2012 installation issue collection

04-06-2011 06:58 PM in reply to: everettm

The "SetupADR2012.log" file should be found from:

 

Windows 7

C:\Users\[your user name]\AppData\Local\Temp\AutodeskDesignReview2012Logs

 

Windows XP

C:\Documents and Settings\[your user name]\Local Settings\Temp\AutodeskDesignReview2012Logs

 

Thanks,

-Dicky



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

Active Member
everettm
Posts: 7
Registered: ‎04-05-2011
Message 20 of 155 (4,502 Views)

Re: ADR 2012 installation issue collection

04-07-2011 07:59 AM in reply to: dickyshu

The folder you described is there but there is no file in it.

 

If it's any help this problem is occuring on my Dell laptop.  I had no problems installing on my Dell desktop.

 

There is no hidden dialog box behind the screen.

 

The size of the Akamai NetSession Interface each time is 18.09MB.

 

thx

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