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Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 1 of 155 (13,360 Views)

ADR 2012 installation issue collection

13360 Views, 154 Replies
03-28-2011 07:53 PM

It has come to our attention that a small number Autodesk Design Review users have been having issues with installing the latest version-ADR 2012 from our website.

 

We post this message in order to collect the installation issue you've encountered, which will help us to track & resolve these problems. You also can refer to some probelm solutions that are same to your case.

 

Please kindly write information with below items:

  1. What is the problem you met about installation?
  2. Your OS platform(WinXP, Vista or 7) (32 or 64bit).
  3. Reproduce steps.
  4. It's better to have a screenshot if convenient.

Thanks,

-Autodesk Design Review Development Team



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

Member
Dijon6227
Posts: 3
Registered: ‎03-28-2011
Message 2 of 155 (13,349 Views)

Re: ADR 2012 installation issue collection

03-28-2011 08:15 PM in reply to: dickyshu

I installed Design Review 2012 on my machine (running Xp64bit) and was working all morning just fine until I tried to re-open another dwg file and this message now comes up.

I tried reinstalling the Design Review 2012 program, but it still has the same problem..

 

Any ideas?

 

 

Design_Review_Fail.png

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 3 of 155 (13,343 Views)

Re: ADR 2012 installation issue collection

03-28-2011 08:27 PM in reply to: Dijon6227

Thank you for the first post!

 

Please try below solution to see if it works for you.

 

Register the DWGImporter.dll manually.

1. From the Windows taskbar, choose Start > Run.

2. In the text box, type regsvr32 "C:\Program Files (x86)\Autodesk\Autodesk Design Review 2012\DWGImporter.dll". Press Enter.

This should successfully register the DLL.



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

Member
Dijon6227
Posts: 3
Registered: ‎03-28-2011
Message 4 of 155 (13,336 Views)

Re: ADR 2012 installation issue collection

03-28-2011 10:28 PM in reply to: dickyshu

Tried that, it come up with successfully loaded.

The message still comes up though.

Could it be a version bug? Im trying to open an AutoCAD 2011dwg file.

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 5 of 155 (13,333 Views)

Re: ADR 2012 installation issue collection

03-28-2011 10:44 PM in reply to: Dijon6227

ADR standalone does not support view DWG file directly. It should work with AutoCAD or DWG Trueview to view DWG files.

 

Which application are you using for viewing DWG file in ADR?

 

If you've uninstalled either version of AutoCAD or DWG Trueview, AcCtrl or ipublish will be uninstalled. Thus, you will got the error message you attached when opening a DWG file in ADR.

 

I suggest you uninstall and then reinstall the DWG application(AutoCAD or DWG Trueview) to keep DWG import works in ADR.

 

Thanks,

-Dicky

 



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

Member
Dijon6227
Posts: 3
Registered: ‎03-28-2011
Message 6 of 155 (13,323 Views)

Re: ADR 2012 installation issue collection

03-29-2011 12:50 AM in reply to: dickyshu

Re-installing DWG Viewer 2012 fixed the problem, thanks!

 

A letdown of this program is the fact you can't directly open the DWF back in AutoCAD. 

Would be nice if the markups came in on their own layer/layers that you could dismiss or turn off as edited them.

New Member
dannyclark
Posts: 2
Registered: ‎03-31-2011
Message 7 of 155 (13,245 Views)

Re: ADR 2012 installation issue collection

03-31-2011 04:13 PM in reply to: dickyshu

Trying to install ADF2012 and get the following error every time:

It says :the Following Failed to Install: DWG Trueeview2012 (ox643: internal erroe)

ADR screenprint.JPG

 

New Member
dannyclark
Posts: 2
Registered: ‎03-31-2011
Message 8 of 155 (13,244 Views)

Re: ADR 2012 installation issue collection

03-31-2011 04:14 PM in reply to: dannyclark

Rest of the Story:

IBM T23 laptop, Windows XP

New Member
CLS11
Posts: 2
Registered: ‎03-31-2011
Message 9 of 155 (13,237 Views)

Re: ADR 2012 installation issue collection

03-31-2011 04:58 PM in reply to: dickyshu

I am having problems with ADR 2012,  I had the 2011 version and had no problems.  When it up graded it installs fine but when I go to open the program it will just sit on the opening screen.  If I go to my task menu it does not show that the program is running but it still has the opening screen on my desk top.  I have uninstalled it and re installed it with no luck.   Any suggestions?  Thank you for your time!

Employee
dickyshu
Posts: 130
Registered: ‎08-05-2009
Message 10 of 155 (13,223 Views)

Re: ADR 2012 installation issue collection

03-31-2011 10:47 PM in reply to: dannyclark

Hi,

 

Thank you for posting your problem here.

 

Our testing did not meet that problem before and we are not able to reproduce the error you've encountered now.

 

Your case shows ADR 2012 installed as normal but DWG Trueview 2012 install failed.

There is a new change for ADR 2012 installer:

It will check DWG Trueview 2012 installer as a bundle installation by default, which is not in previous release.

 

So we would like to know if you're really going to install DWG Trueview 2012?

-If not, you can uncheck the option "Also install DWG TrueView to open DWG files directly from within Design Review. " before install ADR 2012 bundle, and then continue to install ADR 2012.

-If yes, we suggest you uninstall any exist DWG Trueview application and try it again, or just install the application from:

http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=6703438&DCMP=ILC-DWG-PUV

 

Hope it will help you resolve the problem.

 

Thanks,

-Dicky

 



Dicky Shu
SQA Engineer
PSEB-GE-ACRD PSEB
Autodesk, Inc.

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