Design Review

Design Review

Reply
Distinguished Contributor
c.henry
Posts: 1,053
Registered: ‎01-15-2006
Message 1 of 2 (617 Views)

ADR 2012 crashes immediately upon start up.

617 Views, 1 Replies
08-17-2011 08:07 AM

Program crashes immediatly upon start up. Opening a file or just the program.

 

 

windows 7 64 bit

complete 2012 software package from usb drive.

Inventor, Autocad Mechanical, Sketchbook, showcase, Fusion, 3DS etc...

 

I uninstalled and reinstalled the ADR software. no change

 

 

Please help

 

chris

 

 

Valued Contributor
FT398
Posts: 94
Registered: ‎03-09-2003
Message 2 of 2 (608 Views)

Re: ADR 2012 crashes immediately upon start up.

08-18-2011 04:43 AM in reply to: c.henry

I have the same problem but this appears to be only affecting a single account on a single machine. It is on a WinXP machine, 32bit.

 

This is a brand new install of ADR2012 and when the user tries to launch the shortcut he is met with an error dialog and is prompted to submit a report. If any other user logs on to teh same machine, ADR works absolutely fine so we know the actual install is good.

 

We have emptied the temp directory, removed the users Autodesk registry keys and user folders which would ordinarily force the relevant keys files to get reinstated at next lauch - this is confirmed when launching TrueView. ADR however does not even get as far as displaying a splash screen, just click and error.

 

Any pointers would be greatfully appreciated.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.