Just installed Fusion 360 and I can't see anything.

[Anonymous]

I just installed the program, it gave me a warning that my graphics card might not be up to the task of running everything, so I clicked the graphics diagnostis and checked the limit all effects to provide optimum performance box.  After that the entire screen is gray, I was able to perform the first tutorial(lamp base) with the screen all gray.  Objects only show up when I have the mouse over the object.  I tried uninstalling and reinstalling once already, as well as logging out and back in.  

Thanks in advance

[Anonymous]

I am having the same problem. Can someone please help because I really need Fusion 360 to work! PLEASE!!

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@chengyun.yang wrote:

Hi,

Can you please let us know your graphics card configuration(GPU and its hardware driver version)? You can get this info in Computer->Device manager->Display Adapters->Driver. If your graphics card driver is too old (e.g., more than 3 years ago), then it is likely you could run into this kind of display issues(we once observed similar issues on some old Intel graphics card drivers). Please try to download/install the latest graphics card driver from your GPU vendor website. 

Thanks

Chengyun

Fusion Team

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[adamsd5]

Replying to my own issue here in case it helps.  First, I meant 'gray', not 'great' (autocorrect).  My Fusion downloaded an update today.  I closed and re-opened and the gray screen is not currently happening.  I'll keep an eye on it and see if it happens again and if I can figure out what triggers it.  For now, it's nice to see again.  🙂  As always, great product that keeps improving.  Keep going!

Darryl

[lt00273]

Was the update automatic?

Sent from my iPhone

[innovatenate]

@Anonymous In some cases it is helpful to uninstall the current driver first.

The below link walks through this process.

http://www.wikihow.com/Uninstall-Graphics-Drivers

Note that after uninstalling, you will run on the VGA which will make the graphics look really bad. This is OK, do not worry! 

Next, per the suggestion @James.Youmatz made in this thread, you should install the latest driver from the Intel website, below.

https://downloadcenter.intel.com/product/81507/Graphics-Drivers-for-Mobile-Intel-4-Series-Express-Chipset-Family

After you have successfully installed the update driver, please verify that the driver update has been installed by running a Direct X Diagnostic test (procedure below):

1. Launch %windir%\system32\dxdiag.exe
2. Select Save All Information
3. Please reply with the resulting *.TXT file attached

I hope this helps. Please let me know if you have any quetsions.

Thanks,

[adamsd5]

It started downloading automatically (thre was a progress count-up % in the GUI showing an update was downloading).  I presume it did the installation automatically also... but I was away from the computer at the time, and restarted when I got back... I guess there is a chance that the restart itself fixed my issue, but I don't see any pending updates right now, so I guess the update is done.

[Kenatic]

Samething happens On my 2011 Macbook Pro quad 16gig with 

AMD Radeon HD 6750M 1024 MB

I get the gray screen too.  It happens sometimes when have a design open, then I create a new design and both windows go gray.  Seems to happen if it's wanting me to restart the app due to an update.  But I cannot reproduce that test case.  Restarting the app fixed it (see second picture).

I did have section analysis turned on, if that matters.

[Phil.E]

Can you try turning off visual effects?

If it happens again, check the graphics diagnostic to ensure your actual video card is being used. It's under the ?Help menu.

[Kenatic]

It happened again, after a lot of tries, when I created a new file -- here are the settings (from the clipboard button).  I'll turn off ground shadow for a while.

[GPU Information]
GPU Device: AMD Radeon HD 6750M
GPU RAM: 1024 MB
GPU Driver API: OpenGL Core Profile

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Notes]
The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
Off

[Phil.E]

Nothing out of the ordinary there.

You do mention running two monitors. "then I create a new design and both windows go gray. "

This will add stress to the video card, but shouldn't cause this much trouble. Are you using any other video intensive apps at the same time?

Things to try:

• Reboot your machine
• Disconnect the second monitor, or mute the laptop screen.
• Close any video hungry apps.

I want to eliminate variables here.

Thanks,

[Anonymous]

hi,

i had the same problem of gray screen and i have nvidia quadro fx 4500 video card.

after installing all drivers and try to change graphic drivers from directx 11 to directx 9 without solving the problem, finally i fix the problem removing all graphic effects in the graphics diagnostic menu under the help button.

so thank you for your cooperation, hope my message will help someone