Crashing Graphics Accelerater driver

[natedogg]

After the update I am getting a Graphics acc driver crash but recovered succsesfully. But all my models are black and I cant change the color. Not a big deal except the black is really hard to see lines. Ive tried to update everything and it all seems to be up to date. Any ideas??

thanks

[joel.palioca]

Would you be able to attach your graphics information here?  You can find this in the help drop down in the upper right under graphics diagnostics.  Also how old is your graphics driver?  Many times issues like this can be resolved with an updated graphics driver, or checking the graphics settings being used by Fusion 360.

Cheers,

[natedogg]

[GPU Information]
GPU Device: Intel(R) HD Graphics
GPU RAM: 64 MB (Integrated card)
GPU Driver API: DirectX 9.0
GPU Driver Verison: 9.17.10.4229
GPU Driver Date: 05/27/2015

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Notes]
1. If you have another discrete GPU on your system it is recommended to run Fusion on it to get better performance.

2. If you see any graphics display abnormalities, updating to the latest graphics card drivers could help resolve them; please check with your GPU vendors to download and install the latest graphics card drivers.

3. The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
Off

[innovatenate]

Looks like the computer is using the integrated graphics card instead of the discrete graphics card.

A couple of links with suggestions that may help:

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-...

http://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/On-l...

Can you give these a try? Let us know if there is any questions!

Thanks,

[natedogg]

That did nothing, does the same thing. There is another post where he is getting black models so maybe it dosent have to do with that message. It say it recovered successfully and the 'Model are now Black" post doesnt mention anything about an issue with his graphics card. 

[innovatenate]

Is the system running on the discrete graphics card while the models are black? What discrete graphics card and driver version are you using?

Can you reply with the results of the Direct X Diagnostic tool (dxdiag.exe) here?

1. Launch %windir%\system32\dxdiag.exe
2. Select Save All Information
3. Please reply with the resulting *.TXT file attached or copy and paste results into reply

The Models are black post does appear to be related to graphics.

http://forums.autodesk.com/t5/design-and-documentation/models-are-now-black/td-p/5744013

Thanks,

[innovatenate]

Thank you for the file, I'm researching for other suggestions/solutions. Does switching between various workspace bring the color back to the models? For example, switching from Model to CAM to Animation to Patch?

Does this work if you are using Direct X 9 vs Direct X 11 Graphic Driver settings in the General panel of Preferences?

In the below link, there's a suggestion to disable hardware acceleration.  

https://msdn.microsoft.com/en-us/library/vstudio/Aa970912(v=VS.100).aspx#disablehardwareacceleration

As a diagnostic procedure, I'm curious if changing the DWORD value to 1 (disabling hardware acceleration) has any impact on the issue. This is not a long term solution, but something that may help for the moment. 

Looking forward to your reply.

Thanks,

[Pedro_Bidarra]

Affected users might wish to consider voting this idea: http://forums.autodesk.com/t5/fusion-360-ideastation-request-a/have-a-beta-test-and-a-stable-channel...

[natedogg]

I have tried switching back and forth with no luck kinda weird though. One of the models is fine and the other 10 or so are all black. Not sure why that would be. Switching the version between 9 and 11 makes no difference. I am doing a complete reboot between changing them. Moving between Cam, Sculpt, Model etc does not change the colors. What I do notice is that when you go into Appreance to change the material its made from (steal, aluminum etc) the color changes but only while its highlighted. Once you click off to something else the color goes back to black. However if you select the face again the selection will then be the right color. Not sure if that tells you anything.

[innovatenate]

Thank you for the update. Some other quick questions, regarding the set up?

-Do you use a space mouse? If so, does disabling the space mouse help at all?

-Do you use dual monitors? If so, does switching to one monitor help?

Thanks,

[natedogg]

Normal mouse and single monitor.

[innovatenate]

Does your system have the ability to disable hardware acceleration? Like in the below link?

http://www.thewindowsclub.com/hardware-acceleration-windows-7

I've heard from another person that switching back and forth from Model to Render workspace (more than one time) helps to solve the issue temporarily. Another user reported better behavior after disconnecting the space mouse.

Do you have any other peripherals plugged into the computer? Does it help if you disconnect? 

There appears to be something going on here, I hope we can get to the bottom of it quickly! Thank you for reporting the issue and your help!

Thanks,

[DesignerRG]

Hello I followed this post since the beginning, because I have the same problem and came from updated of the weekend.
I've made all the changes mentioned here and not resolved. I hope to find a solution son. Tks

[innovatenate]

@DesignerRG Are you also using an Intel HD graphic card?

Can you post a Direct X Diagnostic test here?

1. Launch %windir%\system32\dxdiag.exe
2. Select Save All Information
3. Please reply with the resulting *.TXT file attached or copy and paste results into reply

Thanks,

[innovatenate]

The below link may be helpful for this issue.

http://forums.autodesk.com/t5/design-and-documentation/fixes-available/td-p/5750956

Let me know if you are still seeing this issue after this update.

Thanks,

[natedogg]

Here is the Diag you requested. Still have black images after the update.

[DesignerRG]

here is the DirectX diagnostic file is very similar to that report natedogg.

[natedogg]

Tried every thing in the Fixes Available post. Hereis the output

Step 1

[GPU Information]
GPU Device: Intel(R) HD Graphics
GPU RAM: 64 MB (Integrated card)
GPU Driver API: DirectX 9.0
GPU Driver Verison: 9.17.10.4229
GPU Driver Date: 05/27/2015

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Notes]
1. If you have another discrete GPU on your system it is recommended to run Fusion on it to get better performance.

2. If you see any graphics display abnormalities, updating to the latest graphics card drivers could help resolve them; please check with your GPU vendors to download and install the latest graphics card drivers.

3. The effects could slow down the graphics rendering; try to limit them for optimum performance.

[Limit all effects to provide optimum performance]
On

Step 2

<?xml version="1.0" encoding="UTF-16"?>

-<OptionGroups>

-<BootstrapOptionsGroup UserName="Bootstrap" ToolTip="Special preferences that require the application to be restarted after a change." SchemaVersion="2">

<LastUserHubUrlWip UserName="LastUserHubUrlWip" Value="https://myhub.autodesk360.com/ue29af0bb"/>

<LastUserHubName UserName="LastUserHubName" Value="8597658976587"/>

<LastUserHubEdition UserName="LastUserHubEdition" Value="personal"/>

<LastUserHubUserRole UserName="LastUserHubUserRole" Value="ADMIN"/>

<LastUserHubUserId UserName="LastUserHubUserId" Value="ZHCNLTCGZ29F"/>

<LastUserHubHomeUrl UserName="LastUserHubHomeUrl" Value="https://login.autodesk360.com/login"/>

<ResolvedSidePanelUrl UserName="ResolvedSidePanelUrl" Value="https://ui-dls360.autodesk.com/dashboard/85/data_view_rel.html"/>

<MainWindowRectangle UserName="MainWindowRectangle" Value="-8,-8,1927,1087"/>

<LastDirectoryOptionId UserName="LastDirectoryOptionId" Value="C:/Users/Nathan/Google Drive/Nate MISC/Old CAD files/IGS Drawings"/>

<ReverseZoomDirection UserName="Reverse zoom direction" ToolTip="Reverse zoom direction" Value="1"/>

<MaintenanceStartTime UserName="MaintenanceStartTime" Value="1438574400"/>

<ShowGraphicsPerformanceMessage UserName="ShowGraphicsPerformanceMessage" Value="0"/>

<MaterialUIWindowRect UserName="MaterialUIWindowRect" Value="645,346,1495,876"/>

<MainWinMaximized UserName="MainWinMaximized" Value="1"/>

<ShowWhatsNewMessage UserName="ShowWhatsNewMessage" Value="0"/>

<driverOptionId UserName="Graphics driver" ToolTip="The driver used to display the graphics" Value="VirtualDeviceDx9"/>

<performanceModeId UserName="Limit effects to improve the performance" ToolTip="Automatically disable or degrade visual effects to improve the rendering performance; this will affect the display quality" Value="1"/>