WebGL has hit a snag.

[MRanda]

After updating my graphics card driver this morning, I get this error when trying to access an embedded configurator...

Reload (sometimes twice) will get the configurator on screen. Here are the graphics details...

[MRanda]

After a few times with the error, I get no further errors.

[Jon.Balgley]

If you're running OK now, feel free to ignore this.

* What browser are you using, and have you / can you try another browser?  (Chrome / Firefox / IE)

* Do you get the same error on other websites, e.g.,

  http://threejs.org/examples/#webgl_geometry_shapes

* If you're using Chrome, and still having the problem, please send us the output shown by going here:

  chrome://gpu/

[MRanda · Accepted solution]

No more problems after the initial errors. Works in Firefox and IE.

[alephe57]

Dear Jon, this is the result of my Chrome://gpu/

Graphics Feature Status

• Canvas: Software only, hardware acceleration unavailable
• Flash: Software only, hardware acceleration unavailable
• Flash Stage3D: Software only, hardware acceleration unavailable
• Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable
• Compositing: Software only, hardware acceleration unavailable
• Multiple Raster Threads: Disabled
• Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
• Rasterization: Software only. Hardware acceleration disabled
• Video Decode: Software only, hardware acceleration unavailable
• Video Encode: Software only, hardware acceleration unavailable
• WebGL: Unavailable

Driver Bug Workarounds

• clear_uniforms_before_first_program_use
• disable_d3d11
• disable_discard_framebuffer
• disable_framebuffer_cmaa
• exit_on_context_lost
• msaa_is_slow
• scalarize_vec_and_mat_constructor_args

Problems Detected

• GPU process was unable to boot: GPU process launch failed.
  Disabled Features: all
• Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
  Disabled Features: accelerated_video_decode
• Some drivers are unable to reset the D3D device in the GPU process sandbox
  Applied Workarounds: exit_on_context_lost
• Clear uniforms before first program use on all platforms: 124764, 349137
  Applied Workarounds: clear_uniforms_before_first_program_use
• Always rewrite vec/mat constructors to be consistent: 398694
  Applied Workarounds: scalarize_vec_and_mat_constructor_args
• Old Intel drivers cannot reliably support D3D11: 363721
  Applied Workarounds: disable_d3d11
• On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
  Applied Workarounds: msaa_is_slow
• Framebuffer discarding can hurt performance on non-tilers: 570897
  Applied Workarounds: disable_discard_framebuffer
• Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
  Applied Workarounds: disable_framebuffer_cmaa
• Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
  Disabled Features: rasterization
• Raster is using a single thread.
  Disabled Features: multiple_raster_threads
• Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
  Disabled Features: native_gpu_memory_buffers

Version Information

Data exported	4/10/2016 11:44:58
Chrome version	Chrome/53.0.2785.143
Operating system	Windows NT 10.0.14393
Software rendering list version	11.7
Driver bug list version	8.93
ANGLE commit id	c9e893119842
2D graphics backend	Skia
Command Line Args	Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --enable-fast-unload --enable-webgl-draft-extensions --show-autofill-type-predictions --flag-switches-end

Driver Information

Initialization time	0
In-process GPU	true
Sandboxed	false
GPU0	VENDOR = 0x8086, DEVICE= 0x29c2
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	21.9"
Driver vendor	Intel Corporation
Driver version	8.15.10.2697
Driver date	10-1-2012
Pixel shader version
Vertex shader version
Max. MSAA samples
Machine model name
Machine model version
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS
Disabled Extensions
Window system binding vendor
Window system binding version
Window system binding extensions
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0

Compositor Information

Tile Update Mode	One-copy
Partial Raster	Enabled

GpuMemoryBuffers Status

ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	Software only
BGRX_8888	Software only
BGRA_8888	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only

Diagnostics

... loading ...

Log Messages

• [6324:6768:1003/180246:ERROR:angle_platform_impl.cc(33)] : ANGLE Display::initialize error 4: Renderer does not support PS 3.0.aborting!
• [6324:6768:1003/180246:ERROR:gl_surface_egl.cc(598)] : eglInitialize D3D9 failed with error EGL_NOT_INITIALIZED
• [6324:6768:1003/180246:ERROR:angle_platform_impl.cc(33)] : ANGLE Display::initialize error 4: Renderer does not support PS 3.0.aborting!
• [6324:6768:1003/180246:ERROR:gl_surface_egl.cc(598)] : eglInitialize D3D9 failed with error EGL_NOT_INITIALIZED
• [6324:6768:1003/180246:ERROR:gl_initializer_win.cc(28)] : GLSurfaceEGL::InitializeOneOff failed.
• GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

[eugene.rymski]

Hello,

Sorry to hear you having problems with C360.

Could you confirm that C360 (and WebGL) are worked before in Chrome?

Do you see WebGL problems if you open C360 model in FireFox or IE/Edge?

Could you check if WebGL works for https://threejs.org/examples/#webgl_geometry_shapes?

If it worked before and works in other browsers, I suspect it could be something with Chrome, like - https://productforums.google.com/forum/#!topic/chrome/MFwE-60chtY. Could you try the suggested workaround? (it was Mac-specific, but still worth to check)

Could you also execute dxdiag (just type it in console or in Win-R window), click Save All Information and send it to configurator360.support@autodesk.com?

Thanks,

Eugene Rymski