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rkmcswain
Posts: 3,335
Registered: ‎11-13-2006
Message 71 of 188 (350 Views)

Re: User Engagement Ideas?

03-19-2012 07:37 AM in reply to: CADastrophe

CADastrophe wrote:

As I am sure everyone is aware of, the sticky posts at the top of the forums are often ignored. For instance, there are regular posts for specific products in this forum. Would it be more noticeable to display such notices as crudely illustrated below?

 

Having worked in the support industry in some form or fashion for the last 12+ years, I can tell you that you can put all the warnings, notices, and announcements that you want there, but you can't change the fact that PEOPLE DO NOT and/or WILL NOT READ.   That is not a knock on the idea, but the plain fact is that most people will gloss over that and continue in what they perceive as the correct workflow.

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rkmcswain
Posts: 3,335
Registered: ‎11-13-2006
Message 72 of 188 (396 Views)

Re: User Engagement Ideas?

03-19-2012 07:39 AM in reply to: PaulMunford

PaulMunford wrote:

How to get more people to engage? - Simple. Make it easy to do.

 

There are lots of good ideas over there on the CAD Tutor forums.

 

for example:

1. Quick links from the home page to new threads and subscribed threads.

2. The ability to reply directly to the last thread using the 'Quick reply' box.

 

It just works, no messing about with multiple pop up windows with broken links/functions.

 

Paul

 

 


FYI: Jillian - CADTutor forums use vBulletin also.

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cbenner
Posts: 3,217
Registered: ‎04-06-2010
Message 73 of 188 (391 Views)

Re: User Engagement Ideas?

03-19-2012 07:49 AM in reply to: rkmcswain

Just a general note, one thing that some people might like... and I recall this being suggested at the AU meeting, I apologize if it's already been brought up on this thread:  A non CAD related area of the forums.  A place for people to get together and talk about non CAD stuff.  AUGI has thier Coffe Without Cad forum.  It's a great networking tool without cluttering up the discussion forums dedicated to helping users.  Plus, on AUGI they have it set so that your posts in that area do not count on your ranking or reputation scores... they are strictly for fun.

 

I like the ideas of making more colorful and graphical.  Question:  how do new users learn about the existence of these forums?  I was told about them when I hired in here, otherwise I may or may not have found them except in dire need.

 

Like I posted earlier, I hated the NNTP forums, they were clunky IMHO... plus, when someone walks by the office door and sees me on the internet, it helps to have that big AutoDesk logo on the top of the screen so they know I'm not just goofing off.

ChrisB

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cbenner
Posts: 3,217
Registered: ‎04-06-2010
Message 74 of 188 (384 Views)

Re: User Engagement Ideas?

03-19-2012 07:53 AM in reply to: cbenner

Oh!  How about a party next year at AU?  :smileyvery-happy:  Just a thought!  LOL

ChrisB

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rkmcswain
Posts: 3,335
Registered: ‎11-13-2006
Message 75 of 188 (383 Views)

Re: User Engagement Ideas?

03-19-2012 07:53 AM in reply to: cbenner

cbenner wrote:

Just a general note, one thing that some people might like... and I recall this being suggested at the AU meeting, I apologize if it's already been brought up on this thread:  A non CAD related area of the forums.  A place for people to get together and talk about non CAD stuff.  AUGI has thier Coffe Without Cad forum. 


We had that here years ago. It was called Take 5. There is a little more info on it here.

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Jason.Piercey
Posts: 1,176
Registered: ‎04-04-2001
Message 76 of 188 (357 Views)

Re: User Engagement Ideas?

03-19-2012 07:55 AM in reply to: Jillian.Bejtlich

Jillian.Bejtlich wrote:

 

Jason - I've heard of the Autodesk Facilitator Program before, and I definitely need to find out more about it. It appears to have been before my time here, but it sounds like it had a lot to offer to those involved. Were you part of it? Feel free to send me a PM/e-mail if you get a chance about it. I'd love to know more!


Yes, I was part of that program and mamber of it's previous incarnation as well.  What would you like to know about it?

 


Jillian.Bejtlich wrote:

As for this conversation happening now versus back then - basically my job here at Autodesk (after spending 3.5 years in Revit product support, so yes, I'm a techie) is to figure out user engagement in the world of technical social media. I don't know if I'm making the right steps or the wrong steps - but I do know that a two way conversation with honesty and transparency is probably the right thing to do. Better now than never, right? As we had a conversation about earlier in the thread, try to think of this conversation as a conversation with me instead of Autodesk as a whole. I'm just one of many! :smileyhappy: 


 

Yes better late than never.  I'll try and keep in mind that I'm speaking to you rather than Autodesk.



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BrianHailey
Posts: 2,784
Registered: ‎04-27-2005
Message 77 of 188 (353 Views)

Re: User Engagement Ideas?

03-19-2012 07:57 AM in reply to: Jillian.Bejtlich

Jillian.Bejtlich wrote:

 

I've been thinking about how to actually get a message out to browsers and new members, and that might be where I'm getting stumped. I was thinking it would be really beneficial to do a 'How to get the most from Autodesk Forums' type of thing (post, video, etc.) and briefly go over searching, how to write a clear question, and some of the features that will help you get involved. Question is - where do you put something like that?

 



The forums over at xda-developers has a video on the registration page for all new users to watch. The actual content of it probably isn't appropriate for this forum but the idea might work. On the registration page, have the video and a check box that says, "I've watched the video and understand that if I post a question prior to searching I might be ridiculed by the community". Check it out, it's pretty funny: http://forum.xda-developers.com/register.php

 

As for the idea of allowing anonymous posts, I really don't like that idea. If I'm going to help someone, I would really like to know at least a little bit about them. Searching without creating an account? Absolutely! Posting without creating an account? No way.

 

I like the ranking of users as this allows new users to see who has been here and who is helpful (it's not perfect but it's a great start).

 

As for the forum itself, the one thing that I liked about the old NNTP format was the threading of the discussion. You could see easily who commented on what post. Perhaps on the side of the page there could be a tree listing showing where that particular post falls in the discussion.

 

The thing I like the most about having this be web based is I can log in from ANY computer I want and have no problem knowing exactly what I have read and what I haven't, never could figure out how to do that with NNTP.

Brian Hailey
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Distinguished Mentor
Jason.Piercey
Posts: 1,176
Registered: ‎04-04-2001
Message 78 of 188 (393 Views)

Re: User Engagement Ideas?

03-19-2012 07:58 AM in reply to: rkmcswain

rkmcswain wrote:

We had that here years ago. It was called Take 5. There is a little more info on it here.


 

Seems like there is some regression here, folks wanting to go back to what worked for years before this became the "state-of-the-art web experience".  I hope it all works out and people are able to find this place useful again.

 

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Alfredo_Medina
Posts: 2,819
Registered: ‎06-11-2009
Message 79 of 188 (354 Views)

Re: User Engagement Ideas?

03-19-2012 08:05 AM in reply to: Jillian.Bejtlich

Well, thank you, Jillian for inviting me to the thread. These are my comments:

 

  • I am not interested in the NTTP (newsreader) format to come back. If it's gone, it's gone. Things change all the time, nothing to do about it. The current format is easy to use, too.
  • I like the fact that this forum now has a little more color, at least now that we can create avatars. That adds a personal touch to usernames, and it helps to alleviate the monotony of the same colors all the time.
  • I am used to other software forum: VBulletin, One of the abilities of that software that I miss here is the ability to post videos; another one is the ability to create tables inside posts.
  • About the info displayed for the users on the left pane, it would be useful to know how many Solutions the user has provided to the community, instead of how many posts he or she has made. Right now that information is hidden in the user's profile, not visible to anyone.
  • In regards to the superusers, it would be very nice if Autodesk could revive something like the "Discussion Forum Moderator Program", in which the super users had some moderators' tasks and rights in the forums, in exchange for some Not for Resale software once in a while. If I recall correctly, Autodesk used to have that program in these forums approximately from 1997 to 2001. I was a member of that program, and it was very cool to exchange our contributions to the forum with some free software of the latest versions around. It was a nice privilege, most appreciated.
  • As an alternative, if the former point is not possible, it would be great if Autodesk could offer some kind of paid-work opportunities in the forum to some users, to guarantee their permanent presence and their technical support in the forum, with commitment, pretty much similar to the work made by the support specialists already working for Autodesk. Some of our posts are already being used in Wikihelp anyway, so it seems fair to think of providing a compensation to those super users who provide those contributions on a regular basis, which would be a motivation for them to produce more quality contributions, worthy of being published as Wikihelp articles.
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*Expert Elite*
rkmcswain
Posts: 3,335
Registered: ‎11-13-2006
Message 80 of 188 (337 Views)

Re: User Engagement Ideas?

03-19-2012 08:27 AM in reply to: Alfredo_Medina

Alfredo_Medina wrote:
  • I am used to other software forum: VBulletin, One of the abilities of that software that I miss here is...... the ability to create tables inside posts.

You can post most standard HTML here, including tables.

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