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*Expert Elite*
Jeff_M
Posts: 4,472
Registered: ‎07-22-2003
Message 1 of 10 (477 Views)

Unable to delete subscriptions and bookmarks

477 Views, 9 Replies
11-16-2013 01:47 PM

Get an error message when attempting to do either of these actions. Also, the Subcriptions give and "This Widget could not be displayed" message in my Toolbox.

Jeff_M, also a frequent Swamper
Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 2 of 10 (448 Views)

Re: Unable to delete subscriptions and bookmarks

11-16-2013 05:08 PM in reply to: Jeff_M

We're looking into this one and will get back to you Jeff. Thanks for the heads up!



Philip Schmelzer
*Expert Elite*
nestly2
Posts: 1,858
Registered: ‎04-22-2013
Message 3 of 10 (365 Views)

Re: Unable to delete subscriptions and bookmarks

11-17-2013 06:11 AM in reply to: philip.s

I get an error when trying to delete just one subscription, but no error when trying to delete multiples.  In either case, they are not deleted.

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 4 of 10 (208 Views)

Re: Unable to delete subscriptions and bookmarks

12-17-2013 03:56 PM in reply to: Jeff_M

This one should be fixed now. Can you both confirm?



Philip Schmelzer
*Expert Elite*
nestly2
Posts: 1,858
Registered: ‎04-22-2013
Message 5 of 10 (204 Views)

Re: Unable to delete subscriptions and bookmarks

12-17-2013 04:38 PM in reply to: philip.s

philip.s wrote:

This one should be fixed now. Can you both confirm?


Still not working.  I get an error message and the selection is NOT deleted.... screencapture from ~5 minutes ago  (FF 25.0)

 

SubscriptionDeletionError.gif

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 6 of 10 (200 Views)

Re: Unable to delete subscriptions and bookmarks

12-17-2013 04:47 PM in reply to: nestly2

Thanks for confirming. Is that happening with your newer subscriptions as well / can you try navigating to the last page and attempting to delete one of those?



Philip Schmelzer
*Expert Elite*
nestly2
Posts: 1,858
Registered: ‎04-22-2013
Message 7 of 10 (192 Views)

Re: Unable to delete subscriptions and bookmarks

12-17-2013 05:09 PM in reply to: philip.s

philip.s wrote:

Thanks for confirming. Is that happening with your newer subscriptions as well / can you try navigating to the last page and attempting to delete one of those?


 Deleting newer subscriptions does appear to work, but I'm unable to delete any subscriptions from pages 1-5.  It did work for a short while last week, when I was able to delete 3 of my oldest subscriptions.

 

I also just noticed that "My Subscriptions" is missing many topics I'm subscribed to.... I don't believe any subscriptions to the Feedback or Private forums appear on the list?

*Expert Elite*
Jeff_M
Posts: 4,472
Registered: ‎07-22-2003
Message 8 of 10 (183 Views)

Re: Unable to delete subscriptions and bookmarks

12-18-2013 06:24 AM in reply to: philip.s

I can confirm that the older subscriptions still exhibit this issue. I do not have any newer ones to delete, as I pretty much quit using them some time ago.

Jeff_M, also a frequent Swamper
*Expert Elite*
Jeff_M
Posts: 4,472
Registered: ‎07-22-2003
Message 9 of 10 (178 Views)

Re: Unable to delete subscriptions and bookmarks

12-18-2013 06:31 AM in reply to: Jeff_M

So I just added a subscription to this thread. I see that even it does not correctly show up under My Toolbox->Community Subscriptions. I now have 3 subscriptions, all of which get an entry as:

Topic: This widget could not be displayed. ">
This widget could not be displayed.
Forum:
This widget could not be displayed.
 

However, I was able to delete the newly created one.

Jeff_M, also a frequent Swamper
Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 10 of 10 (163 Views)

Re: Unable to delete subscriptions and bookmarks

12-18-2013 10:55 AM in reply to: Jeff_M

Confirming that subscriptions for both the feedback forum as well as the private forums are enabled and showing up on the multiple accounts that I tested. Might be worth looking into additional subscription sorting functionality for future improvements.

 

Looking into the issue with the older subscriptions as well as the widget could not be displayed issue (appears to be limited to select accounts).

 

Thanks for the confirmations!



Philip Schmelzer
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