Cosar, pretty hard to understand your question, without some context - submit form where? Please provide a URL, screenshot, etc. and better description.
susbscription - Download
The blank download page (also referred to as the SFDC looping issue) is typically associated with a back-end sync issue on our part. I've made the necessary correction to your account, however please allow at least 15-30 minutes for the changes to become visible on your end.
If for what ever reason this doesn't resolve the problem, please reply to this thread and I'll gladly troubleshoot accordingly.
I apologize for the delay as I didn't notice your reply until now. I'm doing a little more troubleshooting on my end, of which will require a password reset. I'll send you an email with the updated credentials accordingly.