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shrikant.murkute
Posts: 18
Registered: ‎08-10-2011
Message 1 of 15 (7,538 Views)
Accepted Solution

Online Chatting to Solve Queries Immediate

7538 Views, 14 Replies
01-17-2012 04:40 AM

Online CHatting program or tool can be installed like Googel talk so Queries can be discussed and sorted it out at the earliest.

 

SHRIKANT MURKUTE

*Expert Elite*
pendean
Posts: 22,187
Registered: ‎11-06-2003
Message 2 of 15 (7,523 Views)

Re: Online Chatting to Solve Queries Immediate

01-17-2012 05:57 AM in reply to: shrikant.murkute

It's called PAID support, for that personal 'chat' help when you need it: I suspect your reseller offers it or can if you ask :smileyhappy:

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Employee
wrighte
Posts: 663
Registered: ‎09-22-2008
Message 3 of 15 (7,503 Views)

Re: Online Chatting to Solve Queries Immediate

01-20-2012 09:01 AM in reply to: shrikant.murkute

We're also piloting live chat for some customer service channels as a way to compliment email and web form support channels. 



Eric Wright
Sr. Web Product Manager
Autodesk Knowledge Network
Autodesk, Inc.

*Expert Elite*
pendean
Posts: 22,187
Registered: ‎11-06-2003
Message 4 of 15 (7,498 Views)

Re: Online Chatting to Solve Queries Immediate

01-20-2012 09:40 AM in reply to: wrighte

Details?

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Employee
wrighte
Posts: 663
Registered: ‎09-22-2008
Message 5 of 15 (7,494 Views)

Re: Online Chatting to Solve Queries Immediate

01-20-2012 09:49 AM in reply to: pendean

Contact Us form (http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=12338355).  You might get prompted to chat instead of filling out the form based on customer service agent availability. Limited scope as we pilot technology and backend processes.

 

This form is primarily for licensing issues, login issues, etc, not technical support. 

 

We're also piloting on our Store:  http://store.autodesk.com

 

 



Eric Wright
Sr. Web Product Manager
Autodesk Knowledge Network
Autodesk, Inc.

New Member
venkateshv
Posts: 1
Registered: ‎03-02-2012
Message 6 of 15 (7,372 Views)

Re: Online Chatting to Solve Queries Immediate

03-02-2012 01:52 AM in reply to: wrighte

how to get online chat to solve our queries

Alumni
Jillian.Bejtlich
Posts: 343
Registered: ‎05-28-2010
Message 7 of 15 (7,365 Views)

Re: Online Chatting to Solve Queries Immediate

03-02-2012 06:48 AM in reply to: venkateshv

Krishna,

 

Support in the forums comes primarily from peers, other members of your industry, and occasionally technical members of Autodesk's staff, so this wouldn't be the place for chat based help. Everything we do on the forums is about building up a huge searchable one-to-many resource. Chat is very one-to-one and not ideal as a resource.

 

If you do require one-on-one assistance, we do have Autodesk paid support which is available through Autodesk Subscription (ongoing paid support) or Autodesk Per-Incident Support. Both are great options for specific issues that you have been unable to resolve through research or posting your question on the forum.

 

I hope this helps!



Jillian Bejtlich
Forum Community Manager
Autodesk, Inc.
*Expert Elite*
Charles_Shade
Posts: 8,196
Registered: ‎04-10-2005
Message 8 of 15 (7,356 Views)

Re: Online Chatting to Solve Queries Immediate

03-02-2012 10:39 AM in reply to: Jillian.Bejtlich

Some of the conversations and length of threads with back and forth going on here I thought this is online chat.

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
Alumni
Jillian.Bejtlich
Posts: 343
Registered: ‎05-28-2010
Message 9 of 15 (7,347 Views)

Re: Online Chatting to Solve Queries Immediate

03-02-2012 01:44 PM in reply to: Charles_Shade

Haha! Feels like it sometimes...



Jillian Bejtlich
Forum Community Manager
Autodesk, Inc.
Moderator
Discussion_Admin
Posts: 639
Registered: ‎05-09-2008
Message 10 of 15 (6,711 Views)

Re: Online Chatting to Solve Queries Immediate

10-04-2012 01:05 AM in reply to: shrikant.murkute

We moved your reply to it's own topic in the Installation & Licensing forum.


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