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New Member
henri.venable
Posts: 1
Registered: ‎06-10-2012
Message 1 of 9 (5,238 Views)

Delete Student Account

5238 Views, 8 Replies
06-10-2012 07:42 PM

HI, I was trying to sign up with Autodesk to try to the 30 day trial of Maya but somehow ended up signing up for a student account. Is there a way I can delete this and start again? Or could I ask any Autodesk Forum employees to delete it for me.

 

I'd appreciate it!

 

Henri

Moderator
Discussion_Admin
Posts: 676
Registered: ‎05-09-2008
Message 2 of 9 (5,220 Views)

Re: Delete Student Account

06-11-2012 08:35 PM in reply to: henri.venable

Henri,

 

First welcome to the forums!

 

You should be able to download the trial using the same information you used to post here in this forum

 

If you accidentally created a student account you can get that corrected using the form at this link

 

As we are always trying to improve user experience a quick reply here about the confusion between accounts would be appreciated so we can make any changes necessary.

 

Thanks
Discussion_Admin

New Member
p3rf
Posts: 1
Registered: ‎03-06-2013
Message 3 of 9 (4,316 Views)

Re: Delete Student Account

03-11-2013 07:58 AM in reply to: Discussion_Admin

Hello,


I made the same mistake as henri.venable and need help correcting it.


I followed the link posted by Discussion_Admin but I found no form other than the "If you are still having problems, CONTACT US".

With that link I was able to create a support ticked and got an automated email reply but that didnt help me with my problem, even when I replied to the email for additional help (only got another automated reply).

The "How do I close my account?" link seems to shed no light onto the matter aswell.


Who do I contact or where can I find a form to get my student account corrected/deleted?


Would be grateful for any help!
Thanks


Perf

Community Manager
camilo.lemos
Posts: 1,101
Registered: ‎09-28-2011
Message 4 of 9 (4,296 Views)

Re: Delete Student Account

03-11-2013 08:45 AM in reply to: p3rf

Hi Perf, 

 

As requested, I have deleted your account from the Education Community.

 

Let me know if you need any more help.

 

Regards.



Camilo Lemos
New Member
moaxi
Posts: 2
Registered: ‎03-18-2013
Message 5 of 9 (4,208 Views)

Re: Delete Student Account

03-18-2013 07:49 AM in reply to: camilo.lemos

Hello,

 

i've got a similar problem, i made a student account before recognizing the software is only available for special faculties of the university (actually i don't understand how the activation progress works).

I just wannt to try out how 3ds max works (i'll try the 30 days trial), so my student account probably can be deleted.

 

Regards,

 

moaxi

Customer Service
simona.golisciano
Posts: 111
Registered: ‎03-22-2011
Message 6 of 9 (4,197 Views)

Re: Delete Student Account

03-18-2013 08:40 AM in reply to: moaxi

Hello moaxi,

 

Welcome to our forums.

 

I've checked your Student account and noticed that you've been granted a Student license today. This means that you are indeed eligible to join the Education Community and that you can use this software. It's probably better that we don't delete your Student account, so that in case you want to use your Student version of Autodesk 3ds Max 2013 you can still do it.

 

Regards.



Simona Golisciano
New Member
moaxi
Posts: 2
Registered: ‎03-18-2013
Message 7 of 9 (4,184 Views)

Re: Delete Student Account

03-18-2013 10:44 AM in reply to: simona.golisciano

Ah ok, i'm glad to hear that. The activation didn't work and then i read on a forum that the 3dsmax student version is only accessible if you're on the architecture or a media faculty. I'll try to acivate it again now.
Thank you for your fast reply,

 

moaxi

New Member
ackiron
Posts: 1
Registered: ‎03-29-2013
Message 8 of 9 (4,068 Views)

Delete Account

03-29-2013 07:59 AM in reply to: henri.venable

Hello,

 I've been searching this site inside out for a button or some thing where i can delete my account, and cant find anything. I really want to delete my account, please help me.

Community Manager
philip.s
Posts: 2,610
Registered: ‎09-27-2011
Message 9 of 9 (4,051 Views)

Re: Delete Account

03-29-2013 03:41 PM in reply to: ackiron

Hello Ackiron,

 

Currently there is no way for a user to delete their own Education Community account as it is tied to your Autodesk single sign on account.

 

To request that your account be deleted, please contact our Education Community Support team.



Philip Schmelzer
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