'Download and Purchase' not working under Educational License

[Anonymous]

Hi...I created a character in the Character Generator under the Educational License but was unable to continue after clicking the 'Purchase and Download' button.

I may have misunderstood but I was under the impression that the Educational License allowed for the characters to be downloaded. Before hitting the 'Purchase and Download' button it says the cloud credit balance is "Unlimited Credits - Account (Shared) 99999999999" and after hitting the button, I get a message that says, "You have insufficient cloud credit (only -1 cloud credits) to purchase this character. 

Have I misunderstood what is allowed or is there something that can be rectified?

Thanks!

[Anonymous]

I am having the same issue and would love to get a resolution as well!

[Anonymous]

I encounter the same problem...Can someone from Autodesk help ?

[Anonymous]

Me too. Help!

[caitken]

Yes, same problem. It would be great to get a solution to this problem. Anyone?

[Anonymous]

I'm also having the same issue with the "Download and Purchase".

It was working for me.

The last time it worked was April 4th.   

[avril.behan]

Likewise: Aptil 7th

[Anonymous]

I'm also having the same issue

[charlesmartin]

Hi,
We apologize for the problem.

We are looking at the issue.
It should be fixed soon.

Sophie

[Anonymous]

Thanks Sophie!

Looking forward to it and thanks for the response! =]

--



*******************************************************************
Mae'r e-bost yma ac unrhyw ffeiliau a drosglwyddir oddi fewn iddo yn
gyfrinachol, a bwriedir ef ar gyfer yr unigolyn neu'r endidau mae wedi ei
gyfeirio ato'n unig. Os ydych wedi derbyn yr e-bost yma trwy gamgymeriad
hysbyswch yr anfonwr system os gwelwch yn dda.

*******************************************************************
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender.

*******************************************************************

[gaudres · Accepted solution]

Hi,

The issue should be solved now.

Can you please sign out of Character Generator or Autodesk Accounts, clear your caches and cookies, and restart  the browser then you should be able to  download your characters.

Best regards

Sophie

[Anonymous]

Awesome! It was fixed!!

Thank you so much for your help!

[Anonymous]

Thanks for the quick resolutions, guys!

[Anonymous]

I am getting the same problem.  A few days ago I could download the characters but not now.  Also when I generate a character I can not select high res or medium res textures.  It simply won't accept the check mark in the box.

I signed out.  I deleted all my browser history and cache.  The result is still the same.  I can not download anything.