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Requesting Physical Media - Boxed Shipment

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Message 1 of 4
rawhite71
783 Views, 3 Replies

Requesting Physical Media - Boxed Shipment

I'm having the most difficult time requesting physical media!!! I have my 2014 SN's for the Education Master Suite and have been trying to request a box shipment of physical media for 2 months now. I have to have the physical media due to our downloading and internet security policies.

 

I've found the page in the subscription center to request media, but the page has an error that will not let me put in the request. HELP!!!!!

3 REPLIES 3
Message 2 of 4
ToddRogers-WPM
in reply to: rawhite71

Contact your Reseller. They can do it for you.


Todd Rogers
BIM Manager
Blog | Twitter | LinkedIn

Message 3 of 4
AllenJessup
in reply to: rawhite71

If you're using IE11 try regressing to IE10 or using chrome. There are still issues with IE11 on the Autodesk sites.

 

Todd's suggestion is a good way to go.

 

Allen



Allen Jessup
Engineering Specialist / CAD Manager

Message 4 of 4
rawhite71
in reply to: rawhite71

Thanks for the quick replies. 

 

As far as the reseller, been there and done that. They just gave me a phone number and wished me good luck. No happy with that.

 

Anyway, since my post, I have successfully requested the media and now have an active case # that will give me the shipment I need.

 

Success! What a nice feeling!

 

Have a good weekend!

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