read receipts and sender's obligation

[Anonymous]

Ok, so I held in false confidence that "read receipts" would secure our
email deliveries. I recently had a user send a dwg to the wrong address.
It wasn't until 4 days later that this mishap was discovered. Well, he does
have 'read receipts' enabled, but never followed up on it when no receipt
came back. He simply forgot. Although he is the weakest link, I understand
that this could have happened to anybody.

My question is, how might I farther insure that a we know a recipient
receives the email? Is there a setting that posts a reminder (Outlook) to
the sender REMINDING him that he needs a receipt? Other than manually
creating a reminder for each email, I was curious if their was an automated
feature that may do this?

TIA

--
Email is packaged by intellectual weight, not volume. Some settling of
contents may have occurred during transmission.

Paul Humphrey
CAD Manager
GUEST - REDDICK ARCHITECTS

[Anonymous]

hmm, i'm assuming you're using Exchange Server w/ Outlook Clients?

The other cavaet to your scenario is that a read receipt is predicated on
the fact that the recipient is actually replying to receipts. Either the
software they're using doesn't reply to read receipt requests, or the user
has disabled the reply to read receipts.

"Paul Humphrey" wrote in message
news:0B9BDF77B7436CD08B594BEE8AC9F7A6@in.WebX.maYIadrTaRb...
> Ok, so I held in false confidence that "read receipts" would secure our
> email deliveries. I recently had a user send a dwg to the wrong address.
> It wasn't until 4 days later that this mishap was discovered. Well, he
does
> have 'read receipts' enabled, but never followed up on it when no receipt
> came back. He simply forgot. Although he is the weakest link, I
understand
> that this could have happened to anybody.
>
> My question is, how might I farther insure that a we know a recipient
> receives the email? Is there a setting that posts a reminder (Outlook) to
> the sender REMINDING him that he needs a receipt? Other than manually
> creating a reminder for each email, I was curious if their was an
automated
> feature that may do this?
>
> TIA
>
> --
> Email is packaged by intellectual weight, not volume. Some settling of
> contents may have occurred during transmission.
>
> Paul Humphrey
> CAD Manager
> GUEST - REDDICK ARCHITECTS
>
>

[Anonymous]

call them

[Anonymous]

While I can't answer your question, you were right in your false assumption
that "read receipts" would be a helpful solution.
I have found that a little over half of those I send email to respond with a
receipt.
Some, I know, have turned this "feature" off. Others have servers that
simply do not respond.

- jim

"Paul Humphrey" wrote in message
news:0B9BDF77B7436CD08B594BEE8AC9F7A6@in.WebX.maYIadrTaRb...
> Ok, so I held in false confidence that "read receipts" would secure our
> email deliveries. I recently had a user send a dwg to the wrong address.
> It wasn't until 4 days later that this mishap was discovered. Well, he
does
> have 'read receipts' enabled, but never followed up on it when no receipt
> came back. He simply forgot. Although he is the weakest link, I
understand
> that this could have happened to anybody.
>
> My question is, how might I farther insure that a we know a recipient
> receives the email? Is there a setting that posts a reminder (Outlook) to
> the sender REMINDING him that he needs a receipt? Other than manually
> creating a reminder for each email, I was curious if their was an
automated
> feature that may do this?
>
> TIA
>
> --
> Email is packaged by intellectual weight, not volume. Some settling of
> contents may have occurred during transmission.
>
> Paul Humphrey
> CAD Manager
> GUEST - REDDICK ARCHITECTS
>
>

[Anonymous]

A "read" receipt is a client feature.
A "delivery" receipt is a server feature.
[just throwing that out for others that may not know]

Being features, and not standard/required items, they can be turned off or
simply not exist.

I prefer to use "delivery" receipts. Not because of reliablity, but for
other reasons I won't get into right now (privacy, etc). Also because
"delivery" notifications were available before "read". However, "read" is
becoming more common now that more clients have that feature. See any of
the big email server boards (ie sendmail, exim, etc) for discussions on
this topic.

At work I set my client to "prompt" when an email requests a "read" receipt
so I can say "yes" to business items and "no" to spam that is probing for
addresses. Yet I'd bet many admins turn it off because they don't want it
to respond to spam and don't want to use prompt because they don't want to
deal with the daily questions of "what is this".

One thing we do at work is to send a fax when important attachments (ex
drawings are being issued) are being sent. It may seem redundant (I'm
calling you about the fax I sent letting you know I emailed you ). As
long as the client pays for the fax calls and wants it done, who are we to
argue.

Enjoy,
Stef

Jim Mims wrote on Tuesday 22 July 2003 12:44 pm:

[snip]
> Some, I know, have turned this "feature" off. Others have servers that
> simply do not respond.


--
mailto: yodersj@earthlink.net_remove_
http://www.flatmtn.com/ || CAD / Computers
Hardcore LT users: Doing what they say can't be done.

[Anonymous]

Yep. For those that may not know, in Outlook there are check box options to
request both read and delivery receipts.
I have them both checked on my system.

- jim

"S. Yoder" wrote in message
news:1081513.JQNIZB3kK9@yodersj.flatmtn.com...
> A "read" receipt is a client feature.
> A "delivery" receipt is a server feature.
> [just throwing that out for others that may not know]
>
> Being features, and not standard/required items, they can be turned off or
> simply not exist.
>
> I prefer to use "delivery" receipts. Not because of reliablity, but for
> other reasons I won't get into right now (privacy, etc). Also because
> "delivery" notifications were available before "read". However, "read" is
> becoming more common now that more clients have that feature. See any of
> the big email server boards (ie sendmail, exim, etc) for discussions on
> this topic.
>
> At work I set my client to "prompt" when an email requests a "read"
receipt
> so I can say "yes" to business items and "no" to spam that is probing for
> addresses. Yet I'd bet many admins turn it off because they don't want it
> to respond to spam and don't want to use prompt because they don't want to
> deal with the daily questions of "what is this".
>
> One thing we do at work is to send a fax when important attachments (ex
> drawings are being issued) are being sent. It may seem redundant (I'm
> calling you about the fax I sent letting you know I emailed you ). As
> long as the client pays for the fax calls and wants it done, who are we to
> argue.
>
> Enjoy,
> Stef
>
> Jim Mims wrote on Tuesday 22 July 2003 12:44 pm:
>
> [snip]
> > Some, I know, have turned this "feature" off. Others have servers that
> > simply do not respond.
>
>
> --
> mailto: yodersj@earthlink.net_remove_
> http://www.flatmtn.com/ || CAD / Computers
> Hardcore LT users: Doing what they say can't be done.

[Anonymous]

There are pay for email systems that will provide legal confirmation that
email is received. I believe it requires the recipient to log into a webpage
to get the email.


"Paul Humphrey" wrote in message
news:0B9BDF77B7436CD08B594BEE8AC9F7A6@in.WebX.maYIadrTaRb...

> My question is, how might I farther insure that a we know a recipient
> receives the email?

[Anonymous]

On Tue, 22 Jul 2003 09:29:18 -0700, "Paul Humphrey"
wrote:

>Ok, so I held in false confidence that "read receipts" would secure our
>email deliveries. I recently had a user send a dwg to the wrong address.
>It wasn't until 4 days later that this mishap was discovered. Well, he does
>have 'read receipts' enabled, but never followed up on it when no receipt
>came back. He simply forgot. Although he is the weakest link, I understand
>that this could have happened to anybody.
>
>My question is, how might I farther insure that a we know a recipient
>receives the email? Is there a setting that posts a reminder (Outlook) to
>the sender REMINDING him that he needs a receipt? Other than manually
>creating a reminder for each email, I was curious if their was an automated
>feature that may do this?

I request reading receipts, and the majority of recipients either have
the automatic generation of them set and don't know they are being sent,
or they are prompted to generate them and they do. Occasionally some
have an aversion to them and will not send them or they try and be smart
and send a "not read" message.

Where it is important that a recipient has received a message, a
Transmittal is faxed telling them to collect it, or where they do not
have a fax, I will send them a SMS on their mobile.

By the way, I ask/require that transmittals are signed and returned but
not all will do that even when they have accepted my terms and
conditions that require this.

--

Regards,

Ian A. White, CPEng
ianwhite@wai.com.au
WAI Engineering
Sydney 2000
Australia

Ph: +61 418 203 229
Fax: +61 2 9622 0450
Home Page: www.wai.com.au