our KIP 6000 gets a 'massage' from it's Kip service guy about once a week. I'm prettywell over it...... hope the boss didn't pay alot for it, it was here before I was. My old place had 4 xerox's (8825, 8830, 8850) and an HP color machine that was georgeous, but restrictived so I can't comment on it's quality as I never used it. The xeroxs got abused by about 400 people every day, and they hung in great. Seperate scanner, I'm sure they paid dearly for the plot room setup, but on the user end it was great.