Cool those flames, yes they are a good company for computers, but they won't come in and add the hardware to the box, and definitely not while the designers are working to a deadline. They won't update our hardware lock for one of our programs, either. Those need to be done while the users are not here, and that means seasonal holiday.
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If you are going to fly by the seat of your pants, expect friction burns.
"I don't know" is the beginning of knowledge, not the end.