See this thread also:
I received one of these calls last week, and the person on the other line asked if I was aware of the program that will let us upgrade our seats of 2000, 2000i, 2002, etc. I informed her we are on subscription and that we do not have any legacy seats that were never upgraded. After I hung up it occured to me that someone from Autodesk should know this.
Then I get a call this morning from 866.696.4885 (which I missed). So I Googled the number and it led me to this:
http://phonenotes.org/8666964885 -- which has at least one comment saying this is NOT an Autodesk employee or reseller. If anyone from Autodesk can comment...is this a 3rd party contracted by Autodesj to make these calls, or is this an "unauthorized" company/reseller just trying to drum up some business?
I've received cold calls from "autodesk' every quarter for the last +/-10 years, almost always with the wrong info and a push to get the latest. Nothing new, we just train our receptionist to spot cold-calls from sales folks and forward straight to voicemail.
Cold-calls is a sales force stapple: kind of a rule 101 in that industry, it truly pays-off big. Way bigger than any other sales technique developed over the years and easiest/cheapest to implement. It's the reason there is a no-call national list to stop telemarketers from doing this at your home. They all do it, ask anyone in retail or even real-estate (commercial markets even): it's a truly big easy money maker.
In these times were they all need to drum up new business constantly to feed that wall-street expectations machine, this is not going away ever in our lifetime.
Recognize it and learn to deal with it is about the only sane advice there is out there. Welcome to the new millenium.
They are probably one of Autodesk's 'authorized partners', or one of their partners, or one of their partners, and on down and down to bottom feeders neither knowing or caring about the product, the customer, the reseller, any existing business relationships, or anything but running through the list of names and numbers with their script.
Dean -- your suggestion sounds a lot like customers should just roll over, close their eyes, and accept any and all abuses by the vendor. Repectfully, I disagree. As customers and users of the software, it's incumbent on us to help atuodesk to the extent we can. Sometimes, that means pushing back against abhorrent and obnoxious business practices, and complaining publicly when as a customer we perceive abusive and fundamentally atrocious behavior. the large majority of Adesk employees are decent human beings who do not condone or encourage shafting customers, They care about the product they produce, and want it to succeed on its merit, and not resort to customer abuse for the next quarter's performance numbers..
Let's give them the ammo they need to make that happen, and publicly make our opinions known, on an Autodesk provided public forum, one that's monitored by Autodesk employees.
You believe what you wish, it's a free world: just don't kid yourself that you alone, or a small group of you (think world market, not your corner of the world) will change this sales tactic with any action.
You have a publicly available phone number, you get the cold-calls. Nice dream, enjoy it for the moment. This is not about 'decent human beings', this is about 'decent human beings with jobs' that require them to do cold calls or lose their jobs. I don't want to be the one to take that job away from them, it's their livelyhood. Let them work, be flexible and truly be a 'decent human being'.
the calls make autodesk look bad, no matter how you slice it.
I would think they don't like counterproductive marketing, but if they can call Civil 3D BIM with a straight face, anything goes.
I got a cold call supposedly from Autodesk. I didn't recognize the group or title of the guy so I told him I was busy and would he call back. Then I emailed our reseller and asked if they would check him out. It turns out the was from Autodesk, but again he didn't have the right information. He actually tried to be helpful with upgrading. But I knew that want he was trying to do wouldn't fly and it didn't.
As far as Autodesk having the right information. It took me years to get the information on the Subscription site corrected. I'd email the ABS with the corrections. But they'd never show up. Finally I had our reseller call them and get it straightened out.
I might write Carl on this one, someone along the line dropped the ball at Autodesk marketing.
Right when we were looking at 1 or 3 year subscription, I get one of the calls.
Makes me want the very least Autodesk software I can get away with.
Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.