Is anyone else frustrated by the fact that you now have to wait three days (if not more) to get serial numbers for older versions of subscription products? It used to be part of the coverage report. Now it's buried on the site and you have submit a request to get what, according to the ULA, you are entitled to. I get that it is most likely an anti-piracy measure. However, when you make life more difficult for customers who have paid than for those who haven't, it is counter productive. Argh!
You may need to define "old products". If its past the three year support window, three business days is fairly standard.
Hi Paul!
As long as the previous version licenses were available at one time / upgraded (as apposed to purchasing a current version license on subscription), the Contract Manager and Software Coordinator would have access to those supported previous version licensing details in the Software Downloads Page.
Please check out the following solution for more info, and accept as a solution if this fully answers your inquiry.
Here to help if additional clarification is needed!
Thanks, Phillip. That link is helpful and I will add it to our KB here. Since I wasn't trying to "get my upgrade" or download any software, I didn't go to the downloads section to look for my serial number. Instead, I went to Contract Administration and then Coverage report which I wrongly assumed would include the information from previous, appropriately licensed versions - as this is where I went to find it in the past. When I was unable to find it there, I tried the Previous Versions link since I was, in fact, trying to get information on a previous version. This is where, instead of the expected coverage information on previous version, I was presented with a form to complete and informed it would take up to three days to get what I needed.
If the **** page would stop 'processing' I'd show you how. I'll be back when it logs in.
I can get it to point ot the installtion forum, not here in the cad manager forum, for installation issues, how did you miss it http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24
PS: just got an email about changes to the subscription website: it may get refreshed to be more helpful soo (July 19 it said).
@Anonymous wrote:
Thanks, Phillip. That link is helpful and I will add it to our KB here. Since I wasn't trying to "get my upgrade" or download any software, I didn't go to the downloads section to look for my serial number. Instead, I went to Contract Administration and then Coverage report which I wrongly assumed would include the information from previous, appropriately licensed versions - as this is where I went to find it in the past. When I was unable to find it there, I tried the Previous Versions link since I was, in fact, trying to get information on a previous version. This is where, instead of the expected coverage information on previous version, I was presented with a form to complete and informed it would take up to three days to get what I needed.
You're most very welcome and thank you for the feedback. I agree that the information is not ideally located or easily accessible, with definite room for improvement. As such, I've passed this thread onto our Subscription Center UX team for future site improvement considerations.
I also wanted to point out that our License Assistance Team is also available to provide full company license reports, which would include previous version info.
Anytime and I'll definitley make sure to pass your interest on as well!
@Anonymous wrote:
Now there is no information on past products (not 2013, 2012, etc) and to get it, you have to submit a form.
I think that form is for versions further back than the ones within the 3 years. With a special request you can run any version you ever had a license for up to either the number of licenses you had at that time or the current number of licenses you have. Whichever is smaller. I think this is only for Subscription customers like the automatic 3 years.
I don't have the license frustration. We use network licenses and when I need one I simply call our reseller. If he's really busy, it'll show up the next day.
Allen Jessup
Allen Jessup
CAD Manager - Designer
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