Buzzsaw General Discussion

Buzzsaw General Discussion

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Member
5 Posts
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Registered: ‎10-28-2011
Post 1 of 12

Welcome Email opens 360 not desktop software

1042 Views, 11 Replies
07-13-2012 10:51 AM

How can I set the welcome email to open the desktop software and not 360? 

Employee
118 Posts
3 Kudos
Registered: ‎01-19-2006
Post 2 of 12

Re: Welcome Email opens 360 not desktop software

07-19-2012 06:10 AM in reply to: jltorganizer

Hi you cannot change the default in the welcome email to use the desktop app. You can change your preference once you enter the web access by:buzzsawweb.jpg

 

HTH

Gregg Stanley



Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

Distinguished Contributor
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Registered: ‎11-20-2008
Post 3 of 12

Re: Welcome Email opens 360 not desktop software

07-19-2012 10:03 PM in reply to: gregg.stanley

I agree with jltorganizer. This is a very annoying issue. It also happens when clicking a url in an email notification and it opens the web browser by default.

 

Gregg, I don't have that option. What can now be done?


buzzsaw.png

Regards,
Chad
Employee
118 Posts
3 Kudos
Registered: ‎01-19-2006
Post 4 of 12

Re: Welcome Email opens 360 not desktop software

07-20-2012 07:00 AM in reply to: Brausmith

Are you using internet explorer? this is currently limited to Internet Explorer.

 

Gregg Stanley



Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

Member
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Registered: ‎10-28-2011
Post 5 of 12

Re: Welcome Email opens 360 not desktop software

07-20-2012 09:21 AM in reply to: gregg.stanley

So you're saying this is only an issue with IE users?

 

If that's the case then you do need to find a fix for this. It's very disruptive and causing a lot of confusion for users.

Member
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Registered: ‎10-28-2011
Post 6 of 12

Re: Welcome Email opens 360 not desktop software

07-20-2012 09:23 AM in reply to: gregg.stanley

Sorry, to quick to send...yes we are using IE 8

Employee
118 Posts
3 Kudos
Registered: ‎01-19-2006
Post 7 of 12

Re: Welcome Email opens 360 not desktop software

07-20-2012 09:59 AM in reply to: jltorganizer

The control for that setting is available in Internet Explorer. if you are not seeing it you will need IE 9.

 

Gregg Stanley



Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

Employee
17 Posts
2 Kudos
Registered: ‎02-23-2007
Post 8 of 12

Re: Welcome Email opens 360 not desktop software

07-20-2012 12:17 PM in reply to: gregg.stanley

The option is available in IE 8 as well.  The only thing I can think of is the option may not appear if the Autodesk Bridge class active x control is either A) Not installed or B) Disabled within the Manage addons section of IE.

Distinguished Contributor
313 Posts
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Registered: ‎11-20-2008
Post 9 of 12

Re: Welcome Email opens 360 not desktop software

07-21-2012 12:57 AM in reply to: gregg.stanley

Gregg,

 

Autodesk needs to do a better job at providing a consistent experience with their browser based services.

 

The option discussed in this thread is only available in IE. Yet, to get the full experience when using the interactive 3D mode, the user requires Chrome, but when using Chrome you can't access the default Buzzsaw option.

 

Which browser is it which Autodesk wants users to use for Buzzsaw and the 360 service?

Regards,
Chad
Employee
118 Posts
3 Kudos
Registered: ‎01-19-2006
Post 10 of 12

Re: Welcome Email opens 360 not desktop software

07-21-2012 07:44 AM in reply to: Brausmith
The issue is with Chrome that the options is not available. You can set the value in IE then use chrome for everthing else. Thank you, Gregg Stanley


Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

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