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Problems uploading

3 REPLIES 3
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Message 1 of 4
cliu17
921 Views, 3 Replies

Problems uploading

When I drag 'n' drop files/folders into Buzzsaw they don't seem to be uploading properly, they appear in Buzzsaw but when I refresh they are 0 in size. The only way it appears to work is if I  'Add' files but it was all working fine previously.

Does anyone know what the problem can be?

 

Thanks

3 REPLIES 3
Message 2 of 4
jmcadres
in reply to: cliu17

Give the files more time to finish uploading to the Buzzsaw servers.  A file with a size of "0" indicates that the file didn't completely upload.  

 

John

Message 3 of 4
cliu17
in reply to: jmcadres

I understand the files need time but when I upload there is no progress bar so I know that

it hasn't uploaded properly. Even a file of 5KB shows up as 0 in size, it works fine if I 'Add' files but not when I drag and drop. I've been using Buzzsaw daily for  5 years and this is the first time this has happened, it worked fine up until yesterday?!

Message 4 of 4
joan_allen
in reply to: cliu17

Have you been able to resolve this problem?  If not, please contact our support team  (http://autodesk.com/buzzsaw-support).



Joan Allen
Sr. Group Product Manager
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