Buzzsaw General Discussion

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New Member
cliu17
Posts: 2
Registered: ‎08-03-2010
Message 1 of 4 (848 Views)

Problems uploading

848 Views, 3 Replies
08-03-2010 07:27 AM

When I drag 'n' drop files/folders into Buzzsaw they don't seem to be uploading properly, they appear in Buzzsaw but when I refresh they are 0 in size. The only way it appears to work is if I  'Add' files but it was all working fine previously.

Does anyone know what the problem can be?

 

Thanks

Active Contributor
jmcadres
Posts: 31
Registered: ‎03-16-2009
Message 2 of 4 (846 Views)

Re: Problems uploading

08-03-2010 08:35 AM in reply to: cliu17

Give the files more time to finish uploading to the Buzzsaw servers.  A file with a size of "0" indicates that the file didn't completely upload.  

 

John

New Member
cliu17
Posts: 2
Registered: ‎08-03-2010
Message 3 of 4 (844 Views)

Re: Problems uploading

08-03-2010 08:42 AM in reply to: jmcadres

I understand the files need time but when I upload there is no progress bar so I know that

it hasn't uploaded properly. Even a file of 5KB shows up as 0 in size, it works fine if I 'Add' files but not when I drag and drop. I've been using Buzzsaw daily for  5 years and this is the first time this has happened, it worked fine up until yesterday?!

Employee
joan.allen
Posts: 31
Registered: ‎06-20-2002
Message 4 of 4 (676 Views)

Re: Problems uploading

10-26-2010 02:33 PM in reply to: cliu17

Have you been able to resolve this problem?  If not, please contact our support team  (http://autodesk.com/buzzsaw-support).

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