Buzzsaw Login problem

[ChuckEdwards]

trying to login into a buzzsaw account, using correct name and password and correct on the account details, I get an error:

"Could not send a server request. network error: error code: 12057."

Any suggestions from Autodesk as to what this might be?

It occurs on 2 of the computers in the office but not on another 2, however they are all setup the same way and testing with things like admin rights doesn't see to make any difference.

[jmcadres]

Try this:

Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, "Check for server certificate revocation">Restart IE

John

[Anonymous]

Just of curiosity, did this resolve the issue then? I can log on fine with this option 'checked'.

I have people asking about this a lot, and usually advise it's an IT issue at their end, sometimes re-installing the latest application does resolve the issue. But it'd be nice to offer more advice.

[gregg.stanley]

Product support has posted this as the solution:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15246533&linkID=9241337

Thank you,

Gregg Stanley

[Anonymous]

Hi Greg, thankyou for your prompt and precise response. I advised our user to try this, but unfortunately it didn't fix the problem. They are using I.E.9 though, which I suspect may have something to do with it, but I have asked them to contact Autodesk Tech Support directly to resolve the issue.

Thanks,

[eric.shipwash]

The error is typically caused by an out of date security certificate, which is unable to update on their machine.  If the users PC clock set to the wrong date and/or year can also cause certificate issues, I would check the users time and date settings as well.

[Anonymous]

Thanks Eric for the tip.