Buzzsaw General Discussion

Buzzsaw General Discussion

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Distinguished Contributor
ChuckEdwards
Posts: 113
Registered: ‎04-13-2010
Message 1 of 7 (4,140 Views)

Buzzsaw Login problem

4140 Views, 6 Replies
05-07-2010 06:21 AM
trying to login into a buzzsaw account, using correct name and password and correct on the account details, I get an error:

"Could not send a server request. network error: error code: 12057."

Any suggestions from Autodesk as to what this might be?

It occurs on 2 of the computers in the office but not on another 2, however they are all setup the same way and testing with things like admin rights doesn't see to make any difference.
Active Contributor
jmcadres
Posts: 31
Registered: ‎03-16-2009
Message 2 of 7 (4,139 Views)

Re: Buzzsaw Login problem

05-07-2010 10:39 AM in reply to: ChuckEdwards
Try this:

Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, "Check for server certificate revocation">Restart IE

John
Contributor
andrew.grigg
Posts: 19
Registered: ‎07-23-2012
Message 3 of 7 (2,299 Views)

Re: Buzzsaw Login problem

07-23-2012 03:29 AM in reply to: ChuckEdwards

Just of curiosity, did this resolve the issue then? I can log on fine with this option 'checked'.

 

I have people asking about this a lot, and usually advise it's an IT issue at their end, sometimes re-installing the latest application does resolve the issue. But it'd be nice to offer more advice.

Employee
gregg.stanley
Posts: 118
Registered: ‎01-19-2006
Message 4 of 7 (2,290 Views)

Re: Buzzsaw Login problem

07-23-2012 06:43 AM in reply to: andrew.grigg

Product support has posted this as the solution:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15246533&linkID=9241337

 

Thank you,

 

Gregg Stanley

 



Gregg Stanley
QA Analyst
AEC
Autodesk, Inc.

Contributor
andrew.grigg
Posts: 19
Registered: ‎07-23-2012
Message 5 of 7 (2,282 Views)

Re: Buzzsaw Login problem

07-24-2012 01:54 AM in reply to: gregg.stanley

Hi Greg, thankyou for your prompt and precise response. I advised our user to try this, but unfortunately it didn't fix the problem. They are using I.E.9 though, which I suspect may have something to do with it, but I have asked them to contact Autodesk Tech Support directly to resolve the issue.

Thanks,

 

Employee
eric.shipwash
Posts: 17
Registered: ‎02-23-2007
Message 6 of 7 (1,817 Views)

Re: Buzzsaw Login problem

11-01-2012 01:56 PM in reply to: andrew.grigg

The error is typically caused by an out of date security certificate, which is unable to update on their machine.  If the users PC clock set to the wrong date and/or year can also cause certificate issues, I would check the users time and date settings as well.

Contributor
andrew.grigg
Posts: 19
Registered: ‎07-23-2012
Message 7 of 7 (1,809 Views)

Re: Buzzsaw Login problem

11-02-2012 01:48 AM in reply to: eric.shipwash

Thanks Eric for the tip.

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