Buzzsaw General Discussion

Buzzsaw General Discussion

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Valued Mentor
Lancasterm
Posts: 407
Registered: ‎05-07-2007
Message 1 of 2 (801 Views)

Buzzsaw Admin can not reset password/send welcome email

801 Views, 1 Replies
01-23-2013 06:31 AM

I have a buzzsaw (backup) admin that can not send welcome emails and/or reset password.   Up to about a couple of weeks ago she could do this and the only thing that changed is she went from a XP operating system to Win 7 computer.   We have uninstalled and reinstalled the software a few times but everytime the system wants to bring up the "mail" interface (cause we add stuff to our mail notification) nothing happens.   However if she goes to another Win 7 box and logs in with her admin account everything is fine.   Is there something in her Win 7 profile that is corrupt?

 

Buzzsaw 2013 latest version...

Employee
eric.shipwash
Posts: 17
Registered: ‎02-23-2007
Message 2 of 2 (595 Views)

Re: Buzzsaw Admin can not reset password/send welcome email

03-08-2013 08:22 AM in reply to: Lancasterm

Lancasterm,

 

I would have your admin contact the helpdesk directly as they may need to do a remote support session to ascertain the source of the problem and provide a solution. Please contact the helpdesk at 1-800-892-0449.

 

Thank You

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