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Glue Access

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Message 1 of 3
cmkay
302 Views, 2 Replies

Glue Access

On my project, 5001410 - The Lion, I have a user Kimberly Souva who cannot seem to access Glue. I have verified that she has the right hardware and services to run Glue, and I have also attempted removing her and re-adding her back into the project with no success. What am I missing and how can I get her back on Glue?

2 REPLIES 2
Message 2 of 3
dwanelindsey
in reply to: cmkay

When you add Kimberly to the Glue project, does she get the invite to join the project? She has to click the link in the invite to create an (Autodesk) account if she doesn't have one already, which will then activate her user and access into the project.
Dwane Lindsey
Sr. Application Specialist - Building Industry
MasterGraphics Inc.
Message 3 of 3
Stodwyer-Bam
in reply to: dwanelindsey

Hi There.

If you resend the invite again she can click on the link then. 

It may ask her to install the glue app. Just ignore that and get her to open the desktop application then. SHe should have access to the project then.

 

Sean

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