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Admin site not working

7 REPLIES 7
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Message 1 of 8
Chris_Baze
670 Views, 7 Replies

Admin site not working

I'm getting this when I log into the admin site:

 
Access unavailableWe could not access the information you requested.
expandDetails
  • Return to the previous page and try
    accessing the information again.
  • You might not be authorized to access
    the requested information.
7 REPLIES 7
Message 2 of 8
anil_mistry
in reply to: Chris_Baze

Hello Chris,

Hotfix was released last night that addresses the issue that you reported. Please, verify and let me know if you are still seeing same behavior.

Thank you and have a great day!

Best regards,



Anil Mistry
Technical Support Specialist
Message 3 of 8
Chris_Baze
in reply to: anil_mistry

It works now, thanks. 

Message 4 of 8
sarah.hoistad
in reply to: Chris_Baze

I am having the same issue. only the Admin button is now gone competely.

 

 

Message 5 of 8
anil_mistry
in reply to: sarah.hoistad

Hello Sarah,

In order to troubleshoot this issue we would like to know name of host account.

Thank you and I look forward to your reply!

Best regards,



Anil Mistry
Technical Support Specialist
Message 6 of 8
sarah.hoistad
in reply to: anil_mistry

The name of the host account is sarah.hoistad

Sarah Hoistad I Intern Architect

the neenan company
2607 Midpoint Drive | Fort Collins, CO 80525
970.493.8747 | Fax: 970.493.5869

www.neenan.com| Blog | Twitter | Facebook | Flickr | YouTube
Message 7 of 8

Hi Sarah,

 

 

My colleague Anil, provided me the information you provided him.

 

I checked the account and everything seems okay.  Is it possible that you are a member of more than one host and the one you selected is a host or project where you do not have Administrative privileges?

 

Please try to sign-out from Glue Desktop and sign-in again.  If you are a member of more than one host, a window will pop-up asking you to select a host. 

 

Another way to access the Glue Admin console is by signing in at https://b2.autodesk.com. 

 

I hope this helps.

 

 

 

Sincerely,

 

 

Frederick

Frederick Regala

Deployment Specialist - ELearning Content Creator

Autodesk Construction Solutions

Message 8 of 8
Chris_Baze
in reply to: anil_mistry

Admin site not working again. This time I just get a blank white screen.

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