Deleted Equipment

[Anonymous]

Hi,

I have a problem on a project.

From time to time im noticing equipment dissapearing from the project; Let's say once a month. This leads to a lot of frustration from the technicians who are working with the program/filling in checklists.

My guess is that it's someone who is accidently deleting these equipment, as there are a lot of different parties working on the project.

My question is; Is there a way of finding out whom accidentaly keeps deleting equipment, like a "History" function?

Kind regards,

Niklas

[chirag.modi]

Hi Niklas,

Yes, we would be happy to look into this. Please send an email to our support at bim360field.support@autodesk.com with the following details:

- Name of the project

- Name of the equipment/pieces that seems to be missing (if possible)

- Few user emails that you believe might accidentally be deleting records

- Approx. date/time when the last deletion may have occured

Thanks,

[Anonymous]

- Name of the project

Facebook Pinnacle LLA2 - RDDC

- Name of the equipment/pieces that seems to be missing (if possible)

5000A MSB-3 to STC-3

- Few user emails that you believe might accidentally be deleting records

Sguinard@ecube.com

Eric.magee@Emerson.com

Michael.donato@emerson.com

Danny.Schroeder@Emerson.com

James.Crombie@emerson.com

Fredrik.Loodin@Sweco.se



- Approx. date/time when the last deletion may have occured

Must have been around 2014-11-26

Med v?nliga h?lsningar
Bravida Sverige AB

Niklas Lundberg
Projektledarassistent, Bravida Nord/EL
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[chirag.modi]

Niklas,

Thank you for providing the information. I will create a ticket in our system on your behalf and a member of our support team will reachout to you.

[Anonymous]

How long will it take for the member to reach out?

Regards,

Niklas