Hi @Fleetz,
What does the exact error messaging say during registration? And yes, you need to purchase a license that is valid in Australia as licenses are country specific and not global.
Also, when purchasing from Amazon, you must buy directly from them and not a third party reseller, i.e. you cannot buy from "John Smith" who is selling his used license through Amazon. The reseller must be listed as Amazon. If this isn't the case, please contact Amazon directly to initiate a return.
Lastly, I tried searching for any support cases associated to your email address but found zero results. If you could provide the case number that would be great.
Please reply to this post with any further information, questions, or concerns. Thank you!
It would be best to contact the Activation and Registration team directly by taking the following steps exactly:
1. Visit http://knowledge.autodesk.com/contactus
2. Select “Activation & Registration” or “License Management”
3. Select appropriate subtopics from the pull-down menus
4. Select “I Still Need Help” if you need personal assistance
**If the agents on chat are all busy please be sure to submit a web case.
And the email address you've provided is not a valid email address for the above team. Where did you find it? We'd definitely like to get it removed if we can to avoid this type of confusion in the future.
It also sounds like you did take the best route for purchasing if your direct reseller was listed as Amazon. The Activation and Registration team will be able to assist here. Thank you for participating in the community!
Hi Jessica,
Was finally able to send the request through. Could not find generate a report code so I just typed in a message saying the same and it finally went through.
Hopefully your support team can sort it all out from here..
Thanks again.
Regards,
Ian
Hi Jessica,
Did not get the support response I was expecting. Very disappointing.
Seem they want the customer to go back to Amazon to sort the issue out. I assume that given I had AS10 sent to my home address and there were no issues with Amazon selling and sending my Australian address then Amazon are authorised by Autodesk to do so. If this is not the case why as the customer should I go back to Amazon.....should not Autodesk do this?
All I have done is purchased AS10 through an authorised dealer (Amazon Export Inc by Autodesk) who had no issue where I was located.
Here is the response I got.
Regards,
Fleetz
.......................................
Hello from Autodesk,
Thanks for writing to get help activating your software. Here's the Serial Number you sent:
Serial number: 5XX-4XXXXXXX
The License associate with that Serial Number doesn't include use and activation in your region: [Australia].
Please contact the seller for further assistance.
To transfer the license to your region, please contact an authorized Autodesk reseller in your country for further assistance. To locate an Autodesk reseller in your region, please visit www.autodesk.com/reseller.
I've also included some resources related to activation that should help you solve the problem:
Transferring Software to a Different Computer
- How to Transfer Stand-Alone Autodesk Licenses Online
- Online License Transfer FAQs
Activating Software License
- Autodesk Product Activation FAQs
- Activate or Reactivate Online
Virtual Agent and Live Chat
- Autodesk Activation & Registration Help (Click "Need Assistance")
I hope this helps.
Fxxxx Gxxxxxx
Autodesk
More Activation & Registration Help | Activate or Reactivate Online
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Hi @Fleetz,
I am sorry to have given you the run around but returning to the reseller is usually your best option as you did business directly with them. Again, apologies for the inconvenience this has caused you but I'm glad Amazon will be taking care of you.
If you have any other questions or concerns please let me know. Thank you,