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Asset Download Failure

4 REPLIES 4
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Message 1 of 5
sandi.widigdo
1341 Views, 4 Replies

Asset Download Failure

Hi There,

My company's just purchased autodesk factory design suite.

Now I find a trouble to download asset.

I go to - pallete - factory asset, then i download one of the factory asset.

Download is running as it's seen in the picture bellow

asset downloading.png

But the asset can't be succesfully downloaded, error happened and message appear :

asset download failure.PNG

 

Is there anyone could solve this ?

please comment, i need this tool as soon as possible 😞

4 REPLIES 4
Message 2 of 5
Logos_Atum
in reply to: sandi.widigdo

Hello there,

 

do you have write access to all the folders Factory creates?

Did you try logging in with a different user and attempt the

same?

 

Kind regards

 

Daniel

Dogs aren´t flammable.
Message 3 of 5
guosu
in reply to: sandi.widigdo

Hi there,

 

Could you please try to download it again? Or try to download it in ACA or ACM. It seems server connection broke when download.

 

Thanks,

Sucy

 

Message 4 of 5
pabethell
in reply to: guosu

Getting the same error. Is there any solution?

Message 5 of 5
olegd.prod
in reply to: pabethell

Hello, I just tried to download the assets from your screenshots - no problems... So, let's try to figure out what's going on.

 

1. create file %temp%\adskfactorydiagnostics.txt
2. Download FiddlerCap http://www.telerik.com/fiddler/fiddlercap
3.Run the FiddlerCapSetup.exe file.
4.FiddlerCap will start automatically when the installer completes.
5.Inside FiddlerCap, click the 1. Start Capture button.
6. Start Inventor and try to download the asset(s) you are having problems with.
7. When an error is shown in Inventor, switch to FiddlerCap and press the +Screenshot button inside FiddlerCap. If the screenshot is not clear, write down which asset you were trying to download
8. repeat for any other assets
9.Inside FiddlerCap, click the 2. Stop Capture button.
10.Click the 3. Save Capture button. Save the .SAZ file to your desktop.
11.Email the .SAZ file from your desktop to your debugging buddy
12. email the %temp%\ADSKFactoryDiagnostics-Inventor.exe-<SOME NUMBER>.txt to your debugging buddy
13. delete the file %temp%\adskfactorydiagnostics.txt (and any other files that were created/etc)

 

your debugging buddy is me - reachable at oleg.dimerman@adsk

 

thanks,

 

Oleg

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