No problem. If your software is on Subscription and you're using 2013 or newer, non-pressing issues can be sent to Autodesk Support. They'll get routed to the team in the UK (Nicholas Hyland or David Dykes typically). They're top notch guys. They'll bring in some of the other team (Jonathan Johnston) if needed. The head of development in the UK did refer me to TSI (Ian Clemmett) as he's the worlds foremost expert on CAMduct....seriously...he's that good.
For pressing issues, XtraCAD.Com is your best resource. If you need an on-site person, Enceptia (Garrett Tice) and TSI are the only 2 I know of. I'm certain that'll also do per-incident support if requested. Advanced Cutting out of Alabama does support CAM for the tables they sell, I'm not sure if they are able to help with non-customers (who haven't purchased a table from them). They've been hesitant in the past w/us due to our CADmep integration w/CAM.
USCAD (California based) recently hired a great Fab guy from one of their customers but I believe his background is piping.
In AUZ, I really don't know who the players are and if TSI pulled out, I'm assuming there's nobody left. One of their real good guys went to work w/BSA a few years back. They might know if there's an independent guy in your neck of the woods or not.
I'll see if one of the couple contacts I have w/some AUZ companies know of anybody.
If you're getting new machinery in or doing a retrofit, you might want to consider having someone fly in at the same time unless you're comfortable with the integration. It's not hard but it is specialty knowledge that not a lot have. I came from the Mfg world so it's not that big a deal to me but even then, I can go a year between issues where that knowledge is used. There's abount 3-4 regulars on XtraCAD that are VERY good. You typically need those types of guys to keep some of the machine dealers honest because most of their setup guys can hook the machine up but lack in advanced configuration on the controls or software side. I'm going through a retrofit now and I've had to push back on several issues that were suggested where "on our end" via Software when they were related to the Hypertherm control setup. A number I just fixed myself on the control.
If anything major comes up, post to XtraCAD or even Email me direct and we'll help how ever we can.
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