Autodesk get your stuff toghether

[Rich.O.3d]

http://forums.autodesk.com/t5/Installation-Licensing/autodesk-support-not-happening/m-p/3223240/high...

first person moved post to another forum....second asked for info about acount which is clearly on the post...next says its in wrong forum and what prgram r u using (which is cleary on the original post)...

now i get a pm asking if its been resolved!!!!

I cant login with my work acount that I posted with (it wont accept my password for some reason and when i hit forgot password....this part of system is unavail due to maint.)

Its now almost a week since I posted.....

Would someone at autodesk please answer the question already!!!!!!

We have hundreds of thousands of dollars worth of autodesk software and I cant get a simple answer.

Edited by
Discussion_Admin

[jerome.pineau]

Hi Richard,

Sorry about the confusion. Please email me at jerome.pineau@autodesk.com and I will do my best to make sure you're taken care of. 

Thanks.

Edited by
Discussion_Admin

[Pawel.Pulak]

Hi Richard,

please accept apologies for this situation. Your original post was moved by someone to another forum because it contained some information related to problems with logging service requests, Unfortunately it was not noticed that it contained also some technical questions related to ASD.

As concerns strange effects observed when inserting I sections HM and HN from Chinese section database I will return to you after checking it.

Best regards,

[Pawel.Pulak · Accepted solution]

Hi Richard,

there are some internal incoherencies inside Chinese section databases in ASD 2012 resulting in anomalies you observed.

Before they are addressed in future update please use the attached files.

Chin9Pro.xml and ChinaPro.xml files contained in these compressed ZIP archives should replace analogous files used so far.

Please:

1/ open  the folder

in Win XP:
c:\Documents and Settings\All Users\Application Data\Autodesk\Structural\Common Data\2012\Data\Prof

in Win Vista:
C:\Users\All Users\Autodesk\Structural\Common Data\2012\Data\Prof

in Win 7

C:\ProgramData\Autodesk\Structural\Common Data\2012\Data\Prof

2/ find and rename files Chin9Pro.xml and ChinaPro.xml in this folder

3/ copy XML files from attached ZIP archives into this folder

If this post answer your question please click "Accept as Solution". It will help everyone to find answer more quickly!

Best regards,

[richard.oakley]

the files you attached seem to be working fine, thank you Pawel

[Pawel.Pulak]

You are welcome

If my previous post answered your question please click "Accept as Solution" button in it. It will help everyone to find answer more quickly!

Regards,