AutoCAD Raster Design General Discussion

AutoCAD Raster Design General Discussion

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bndlee
Posts: 1
Registered: ‎10-22-2010
Message 1 of 2 (626 Views)

Can't install the trial version

626 Views, 1 Replies
10-22-2010 12:57 PM

I was downloading the trial version of Raster Design when my computer went into 'blue screen of death'. It was almost at the end of the install when this happened. I tried to go back in and reinstall it, but I keep getting a message that reads "Some installation files are corrupt. Please download a fresh copy and retry the installation." I have tried and retried reinstalling. I have restarted the computer, I have (to my knowledge) taken out whatever files were installed. I don't know what else to do, and we really would like to try this software out as we are considering purchasing it.

Thank you for any help.

Alumni
DouglasLauritsen
Posts: 642
Registered: ‎04-16-2008
Message 2 of 2 (614 Views)

Re: Can't install the trial version

10-26-2010 09:28 AM in reply to: bndlee

Hi,

The download is a WinRAR self-extracting archive. Clicking the Install button extracts it to the c:\Autodesk folder. Try deleting the AutoCAD Raster Design folder from this location then re-extract.

When do you get the error message you describe? Is it when you extract the re-downloaded archive or is it when the AutoCAD Raster Design installer is running?



Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.

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