Installed the service pack and immediatly started getting an error
<acui19res.dll not found> in mulitple windows. including a notice about my logitech software ( G13 keypad )
after uninstalling the service pack the error no longer happens.
Anyone else experience this?
( uninstalling or reinstalling G13 software did nothing to prevent the error )
Hi John,
Do you have any other Autodesk products installed side-side with AutoCAD Plant 3D?
Did you try to install the AutoCAD Plant 3D 2013 Service Pack, it includes AutoCAD Service Pack as well.
Link for AutoCAD Plant 3D 2013 SP1:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=20925490&siteID=123112&linkID=14116968
Hi,
I encountered exactly the same error after installing AutoCAD Plant 3D 2013 SP1.
I believe that the installation has failed to copy acui19res.dll into the program folder. I fixed my installation by copying the file from C:\Program Files\Autodesk\AutoCAD Plant 3D 2013 - English\en-US into C:\Program Files\Autodesk\AutoCAD Plant 3D 2013 - English.
I am not sure whether this file should have been updated by the service pack, but I haven't encountered any further errors so far.
Regards,
Andy
Hi Andy,
The AutoCAD 2013 SP 1.1 is only for AutoCAD, not for the verticals like Plant 3D. For the verticals you have to install the specific SP. It includes all the stuff of the AutoCAD SP, too. Here is the link for the Plant 3D 2013 SP: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20925490&linkID=14116968
Be aware that this is the SP for Plant 3D without the Vault Extension. If you have installed the Plant 3D Extension1 don't use this SP. For the Extension1 (Plant 3D with Vault) there will be an extra SP.
Regards
Bernd
I should have stated that in the OP. it was the SP for Plant 3d I downloaded.
>AutoCAD_Plant_3D_2013_x64_SP1
Hi Bernd,
It was the AutoCAD Plant 3D 2013 SP1 that I installed; the Plant 3D SP produced the error for me which I fixed as I described.
Regards,
Andy
Tried copying the file and did not work.
uninstalling the service pack again. - and log file emailed in to you Bernd.
john.
Hi John,
Thanks for the log-file but it tells me that the installation of the SP was completely running without any errors:
MSI (s) (18:B4) [11:26:24:811]: Product: AutoCAD Plant 3D 2013 - English -- Installation operation completed successfully.
So let us try another thing: To ensure that not another application has caused the issue here, please, start Plant 3D in diagnostic mode:
If you can start now without any issue then another application or service is causing the issue. We have to check the services and startups again to look which one is the reason for the issue.
If this did not fix the issue, when we have to do a clean uninstall with a re-install. Look here how the clean uninstall works: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617
Regards
Bernd
Also worth noting, I am attempting to trial Tetra 3d PDF software. I installed it for AUTOCAD 2013.
It "runs" with plant 3d - runs is a very loose term - aka does not crash the computer
but when I attempt to "run" it with autocad 2013 I get the exact same error and my system crashes.
Edit - Started it up under diag mode as recommended - no issues.
Also this is after a complete reinstall not that long ago after a very stupid trial of windows 8 which is completely bunk.
reinstalled windows 7 and Plant 3d suite after a format.
Hi John,
So if you can start P3D in diagnostic mode without any issues then another application or service is the reason for the issue here. Please check again gradually the services and startup applications (quickest way is here to check them again groupwise) and test again. When you get the error again you know which service/startup application is causing the issue.
Because you are assuming that trial Tetra 3D PDF is the reason here, check this application first.
Regards
Bernd
Thanks to Autodesk for brought the changes and released the Service Pack. Looking forward the 2014 release with many of our wishlist added.
"Because you are assuming that trial Tetra 3D PDF is the reason here, check this application first."
I am in no way suggesting that the Tetra 3D PDF is the reason.
It causes a similar error. that is all.
Downgraded the graphics card to autodesk cert. driver
reinstalled the service pack and still crashed.
Logitech keeps poping up in the crash note - the crash still happens with the software uninstalled.
it is NOT an option to permenantly uninstall my G13.
this is after a fresh format / re-install.
there is no software on the machine I can uninstall that is not essential to my workflow.
Also I deselected everything in startup - still crashes the computer.
opening a support ticket.
Hi John,
One question here for understanding: You wrote at 18.12.:
Edit - Started it up under diag mode as recommended - no issues.
Now you tried it again but now you run into the failure?
Thank you
Bernd
Re-tested it
but this time I was called away and by the time I came back - the crash happened.
Ok, John. In this case you have to make a clean uninstall and afterwards a reinstall. Look here for the steps for a clean uninstall: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617 . The installation is as normal.
Thank you
Bernd
I am also having issues with this.
What versions should acui19res.dll be after the service pack?
I did a complete uninstall and reinstall and now find that I am having the same issue again.
yeah i basically gave up trying to install the service pack.
clean uninstall and reinstall did nothing.
Can't find what you're looking for? Ask the community or share your knowledge.